Assessing Service Quality Satisfying the Expectations of Library Customers

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    A Paperback by Peter Hernon, Ellen Altman, Robert E. Dugan

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      Publisher: MP-ALA American Library Assoc
      Publication Date: 5/30/2015 12:00:00 AM
      ISBN13: 9780838913086, 978-0838913086
      ISBN10: 0838913083

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