Search results for "tag:"Author James L. Moseley""

Book SynopsisThis much-needed book offers trainers, consultants, evaluation professionals, and human resource executives and practitioners a hands-on resource for understanding and applying the proven principles of confirmative evaluation. Confirmative evaluation is a marriage of evaluation and continuous improvement. Unlike other types of evaluationwhich are used during the design of a learning program or applied immediately after conducting a programconfirmative evaluation follows several months after the program is implemented. It tests the endurance of outcomes, the return on investment, and establishes the effectivenss, efficiency, impact, and value of the training over time.Table of ContentsList of Figures, Tables, and Performance Support Tools xv Acknowledgments xvii Introduction: Getting the Most from This Resource xix PART 1 The Challenge Chapter 1: Full-Scope Evaluation: Raising the Bar 3 Evaluation: The Full Scope 5 Comparing the Four Types of Evaluation 11 Evaluation: Full-Scope Model 15 Challenges to Full-Scope Evaluation 17 Chapter 2: Confirmative Evaluation: A Model Guides the Way 21 Confirmative Evaluation Model 22 Challenges to Implementing Confirmative Evaluation 29 Why Bother? 33 PART 2 Meeting the Challenge Chapter 3: Preplan: Assess Training Program Evaluability 41 When to Plan Confirmative Evaluation 43 How to Plan a Confirmative Evaluation 45 Assess Evaluability 48 Challenges to Evaluability Assessment 68 Chapter 4: Plan: The Plan's the Thing 73 What's in a Confirmative Evaluation Plan? 75 Review, Validate, and Approve the Plan 101 Chapter 5: Do: For Goodness' Sake 107 Jump-Start Data Collection 108 Focus Data Collection 112 Collect the Data 116 Train the Data Collectors 127 Store the Data 127 Manage the Data-Collection Process 128 Chapter 6: Analyze: Everything Old Is New Again 133 Get Ready, Get Set 134 Prepare the Confirmative Evaluation Data 135 Now Analyze 137 Interpret Confirmative Evaluation Results 143 Make Results-Based Recommendations 146 Report Confirmative Evaluation Results 147 Chapter 7: Improve: Now What? 157 Focus on Utilization 158 Assume the Role 162 Accept the Challenge 163 Alignment: The Last Word 168 PART 3 Lessons from Oz Chapter 8: Case Study: Lions and Tigers and Bears, Oh My! 175 The Case Study 176 Meta Evaluation 186 Final Thoughts 188 Chapter 9: Conclusion: We’re Not in Oz Anymore 191 Issues That Challenge Confirmative Evaluators 192 Evaluation as an Emerging Discipline 197 Improving the Process 198 Put Yourself in the Picture 199 Glossary 203 References 211 Index 221 About the Authors 227 About the Series Editors 229 About the Advisory Board Members 233

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Book SynopsisHANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 3: Measurement and Evaluation Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design. With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, amTable of ContentsList of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiii Introduction to Volume Three xvii Acknowledgements xxv PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION 1 1 Measurement, Evaluation, and Research: Feedback for Decision Making 3 Carl Binder 2 Measurement and Evaluation in the Workplace 25 Lori G. Bosteder, Darlene Russ-Eft 3 Unleashing the Positive Power of Measurement in the Workplace 43 Dean R. Spitzer 4 Relating Training to Business Performance: The Case for a Business Evaluation Strategy 59 William J Tarnacki II, Eileen R. Banchoff 5 Success Case Methodology in Measurement and Evaluation 76 Anne M. Apking, Tim Mooney PART TWO: PILLARS IN MEASUREMENT AND EVALUATION 95 6 Needs Assessment: A Lighthouse Beacon 97 Catherine M. Sleezer, Darlene Russ-Eft 7 The Impact Evaluation Process 113 Ingrid J. Guerra-López 8 Full-Scope Evaluation: Do You “Really Oughta, Wanna”? 128 Joan C. Dessinger, James L. Moseley 9 How to Use Kirkpatrick's Taxonomy Effectively in the Workplace 142 Richard B. Pearlstein 10 Ethical Considerations in Performance Measurement 161 David L. Solomon PART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 177 11 Performance-Based Evaluation: Tools, Techniques, and Tips 179 Judith A. Hale 12 Testing Strategies: Verifying Capability to Perform 200 Peter R. Hybert 13 The Business of Program Evaluation: ROI 219 Patti P. Phillips, Jack J. Phillips 14 Integrated Evaluation: Improving Performance Improvement 240 Nancy B. Hastings 15 Using Evaluation Results to Improve Human Performance Technology Projects 256 Carol K. Diroff PART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION 273 16 Understanding Context: Evaluation and Measurement in Not-for-Profit Sectors 275 Dale C. Brandenburg 17 Using New Technology to Create a User-Friendly Evaluation Process 296 William J. Rothwell, Anita Pane Whiteford 18 New Kids on the Block: Evaluation in Practice 314 Debra M. Smith 19 Expanding Scope of Evaluation in Today's Organizations 339 Darlene Russ-Eft 20 The Changing Role of Evaluators and Evaluation 354 Roger Chevalier About the Editors 375 About the Contributors 377 Name Index 388 Subject Index 393

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Book SynopsisFundamentals of Performance Improvement, 3rd Edition Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?CEDRIC T. COCO, CPT, SVP, Learning and Organizational EffecTable of ContentsLIST OF FIGURES xv LIST OF TABLES xvii LIST OF EXHIBITS xix LIST OF CASE STUDIES xxi LIST OF PERFORMANCE SUPPORT TOOLS xxiii ACKNOWLEDGMENTS xxv FOREWORD—THE PRACTICE OF PERFORMANCE IMPROVEMENT, BY JUDITH A. HALE xxvii FOREWORD—FUNDAMENTALS OF PERFORMANCE TECHNOLOGY, BY DALE BRETHOWER xxix FOREWORD—PERFORMANCE IMPROVEMENT INTERVENTIONS, BY WILLIAM W. LEE xxxiii INTRODUCTION xxxv SECTION 1: PERFORMANCE IMPROVEMENT AND THE PERFORMANCE IMPROVEMENT/HPT MODEL 1 CHAPTER 1 OVERVIEW OF PERFORMANCE IMPROVEMENT 3 CHAPTER 2 PERFORMANCE IMPROVEMENT/HPT MODEL—AN OVERVIEW 41 CHAPTER 3 CHANGE MANAGEMENT 61 CASE STUDY 1.1 BOUTIQUE MARKETING COMPANY 81 CASE STUDY 1.2 STRATEGIC PERFORMANCE MANAGEMENT IN GEORGIA EDUCATION 89 CASE STUDY 1.3 REDUCING MUNICIPAL STRIFE THROUGH ENGAGEMENT 95 CASE STUDY 1.4 AMWAY CORPORATION: DRIVING CONSISTENT, STRATEGIC PERFORMANCE OF DISTRIBUTORS GLOBALLY 103 CASE STUDY 1.5 USING HUMAN PERFORMANCE TECHNOLOGY (HPT) TO SELECT PROJECTS THAT YIELD RESULTS 111 SECTION 2: PERFORMANCE ANALYSIS 121 CHAPTER 4 OVERVIEW OF PERFORMANCE ANALYSIS 123 CHAPTER 5 ORGANIZATIONAL ANALYSIS 133 CHAPTER 6 ENVIRONMENTAL ANALYSIS 145 CHAPTER 7 GAP ANALYSIS 155 CHAPTER 8 CAUSE ANALYSIS 163 CASE STUDY 2.1 THE BLAKE COMPANY/MUTSCHLER KITCHENS 179 CASE STUDY 2.2 PHYSICIAN PERFORMANCE REPORT ACCURACY AND TIMELINESS 185 SECTION 3: INTERVENTION SELECTION, DESIGN, AND DEVELOPMENT 193 CHAPTER 9 INTERVENTION SELECTION 195 CHAPTER 10 LEARNING INTERVENTIONS 243 CHAPTER 11 PERFORMANCE SUPPORT INTERVENTIONS 281 CHAPTER 12 JOB ANALYSIS/WORK DESIGN INTERVENTIONS 291 CHAPTER 13 PERSONAL DEVELOPMENT INTERVENTIONS 313 CHAPTER 14 HRD INTERVENTIONS 325 CHAPTER 15 ORGANIZATIONAL COMMUNICATION INTERVENTIONS 363 CHAPTER 16 ORGANIZATION DESIGN AND DEVELOPMENT 373 CHAPTER 17 FINANCIAL SYSTEMS INTERVENTIONS 395 CHAPTER 18 INTERVENTION DESIGN 407 CHAPTER 19 MAKING THE BUSINESS CASE 423 CHAPTER 20 INTERVENTION DEVELOPMENT 443 CASE STUDY 3.1 NO ROOM FOR ERROR 451 CASE STUDY 3.2 ACQUISITION OF WESTFORD BANK BY SPRING HARBOR BANK 459 EXHIBIT 3.1 INFORMATION TECHNOLOGY COMPANY ALIGNS WORKFORCE TO BUSINESS STRATEGY AND DIRECTION 465 SECTION 4: INTERVENTION IMPLEMENTATION AND MAINTENANCE 473 CHAPTER 21 INTERVENTION IMPLEMENTATION AND MAINTENANCE 475 CHAPTER 22 TECHNIQUES FOR IMPLEMENTATION AND MAINTENANCE 489 CASE STUDY 4.1 CHURCH PENSION FUND: THE GREAT MODEL 509 CASE STUDY 4.2 ST. LUKE LUTHERAN CHURCH AND SCHOOL 517 SECTION 5: INTERVENTION EVALUATION 527 CHAPTER 23 OVERVIEW OF EVALUATION 529 CHAPTER 24 PLANNING AND CONDUCTING EVALUATION 545 CASE STUDY 5.1 ABC AUTOMOTIVE COMPANY—DEALERSHIP SALES AND MARKETING ACADEMY 571 CASE STUDY 5.2 COMMUNITY HEALTHCARE ASSOCIATION OF THE DAKOTAS 577 APPENDICES 585 APPENDIX A ISPI’S PERFORMANCE TECHNOLOGY STANDARDS 587 APPENDIX B CERTIFIED SCHOOL IMPROVEMENT SPECIALIST STANDARDS 613 APPENDIX C ISPI’S CODE OF ETHICS 617 GLOSSARY 623 ABOUT THE AUTHORS 639 NAME INDEX 641 SUBJECT INDEX 645

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Book SynopsisBoost productivity and productivity with a real-world improvement model In today's economic climate, organizations are grasping for ways to improve efficiency and reach higher levels of performance without cutting into budgets. Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is a comprehensive guide to doing more with less. From job analysis, personal development, and communication, to organizational design, human resource management, finance, and more, this book provides salient guidance on real-world solutions based on the International Society for Performance Improvement's Human Performance Technology model.

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