Search results for "tag:"Author Jack Phillips""
Taylor & Francis Ltd Return on Investment in Training and Performance
Book SynopsisThe third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case,
£37.99
Taylor & Francis Ltd Accountability in Human Resource Management
Book SynopsisFrom selection and assessment, to training and development, and reward management, all HR functions have an impact on an organization. Ever-present budgetary pressures mean that there is perpetual competition for resources, so HR departments must be able to account for and justify their contribution to the bottom line.This practical text presents a results-based approach to HR accountability, which explains how to: Uncover and monitor the costs of HR programs Develop programs emphasizing accountability Collect data for evaluation Measure the contribution of human resources Calculate HR's return on investment This new edition is fully revised and updated to reflect developments in the field, such as the rise of talent management and the increased role of technology in HR measurement, and is supported with international examples throughout. New chapters have been addeTrade Review‘Jack and Patti Phillips have done it again. Accountability is a critical issue in human resource programs of all kinds, but too often it is overlooked or even misunderstood. This book lays out the framework for accountability systems in clear, simple, and important ways. It is a must read for anyone in our field.’ – William Rothwell, Professor of Workforce Education and Development Program, The Pennsylvania State University, USA‘Influential HR Executives know there is a compelling reason to show the value of HR Programs and of investing in Human Capital. To confront the myths and obstacles to implementing formal measurement and evaluation processes, this book equips the organizations with the most practical and easy tools, which are key to success.’ - Marcela Leon, Executive Director, Innovazzone‘Accountability is a critical issue when connecting HR to business value. The framework for demonstrating accountability of HR is seamlessly presented in this book, showing the value in terms executives understand, and enabling the use of data to make improvements in programming. This book will be a tremendous support to any professional designing or championing Human Resources activities.’ - Jim Hughes, Director of Organizational Development, Lovelace Health System‘Accountability in Human Resources Management is a step-by-step guide for success. Jack and Patti offer the methodology, tools, and resources to elevate the HR professional by delivering the specific advantage of adding value to the business. The need for the HR team to make these contributions is absolutely necessary today and this must-have book makes the process incredibly easy.’ - Ana Irving, PHR, HR Consultant, Embraer‘As human resource professional we strive to propel our organizations to success. The 2nd Edition of Accountability in Human Resource Management offers a thoughtful, practical and guided approach to results-based HR accountability, the cornerstone of that success. It’s a must read for today's and tomorrow's HR leaders.’ - Nancy Dwyer, MSHR, Recruiting Manager, CliftonLarsonAllen LLP and Adjunct Professor, Western Carolina University, USA‘This book analyses the fundamental aspects of ‘real-life’ HR practice with discussion supported by valuable case studies. The HRM structure of modern organisations is explored with key elements evaluated through an in-depth focus of accountability and measurement. Accountability in Human Resource Management is a core text for any HR student or professional practitioner.’ - Chris Doran, Lecturer in HRM, University of Salford, UKTable of ContentsPart I: Setting the Stage for Accountability 1. The Need for Results from HR 2. Measuring the HR contribution: A History of Approaches 3. A Results-Based Model 4. Management Influence on Human Resources Accountability Part II: Measuring the Impact and ROI of Specific HR Programs 5. Achieving Business Alignment with Human Resources Programs 6. Selecting the Solution and Developing Objectives 7. Collecting Data 8. Analyzing Relationships, Causation, and Attribution 9. Monetary Benefits, Costs, and ROI 10. Reporting Results and Driving Improvement Part III: Measuring and Reporting the Total HR Function 11. How Much Should You Invest in HR? 12. Do HR Practices Add Value? 13. Measuring Specific Human Resources Functions and Processes 14. Developing an Executive-Friendly HR Scorecard
£68.99
ReadHowYouWant Performance Consulting
£25.64
Taylor & Francis Ltd Return on Investment in Training and Performance Improvement Programs
a huge range and FREE tracked UK delivery on ALL orders.
£135.00
Taylor & Francis Ltd Chief Talent Officer The Evolving Role of the Chief Learning Officer
a huge range and FREE tracked UK delivery on ALL orders.
£175.00
Taylor & Francis Chief Talent Officer The Evolving Role of the Chief Learning Officer
a huge range and FREE tracked UK delivery on ALL orders.
£49.99
Cambridge University Press Freedom in Machinery
a huge range and FREE tracked UK delivery on ALL orders.
£59.11
Harper Collins The Potion of Doom
£7.59
HarperCollins Publishers CHILD OF THE BEAST
Book SynopsisThe book that bites back is BACK! In the fourth beastly book from Jack Meggit-Phillips, the most distinctive new voice for readers of 8-12, there are surprises in store for Bethany about her missing familyFor centuries, the beast has tormented the world. But now, there's a change to a menu, and the beast is going cold turkey which essentially means eating no priceless works of art . . . or purple parrots . . . or CHILD-SIZED PRANKSTERS.Ebenezer and Bethany are attempting to help the beast vomit some good into the world even though they really haven't come anywhere close to managing the business of do-gooding themselves. But Bethany is distracted by her date-not-a-date with Geoffrey, while Ebenezer is worried by a file which reveals a truth about Bethany's parents that might just ruin life for everyone at the 15-storey house . . .The beast is left to teach itself how to be good. But its impulses can't be ignored, and all the worst parts of the beast crawl out of the beast's belly to form a dreadful child.At first the beast is charmed by its ghastly progeny. So clever! So horrible! But to its surprise, it develops something approaching a conscience. When the child finds out the truth about Bethany's parents and plans to use it against her, can Ebenezer and the beast stop it from destroying Bethany's hopes and dreams for ever?The Beast and the Bethany has all the classic macabre humour of Roald Dahl with the warmth and charm of Despicable Me, finished off with a gleeful bite of Little Shop of Horrors!Trade Review PRAISE FOR THE SERIES 'Witty and entertaining', The Sunday Times 'Reads like a modern classic. Sharp, funny, original – I thought this was brilliant', Sam Copeland, bestselling author of Charlie Changes into a Chicken 'What a FEAST! A funny and (bone) cracking good read', Michelle Harrison, bestselling author of A Pinch of Magic ‘A devilishly delicious delight', iNews ‘Fans of Despicable Me and A Series of Unfortunate Events will love this brand-new series’ – funkidslive.com "Now THAT was a rollercoaster of a book, and totally NOT what I expected in all the best ways! I flippin’ LOVED this cracking tale of absolute chaos, comedy and commotion. The beast couldn’t be on better form, and I can’t wait to read more of its misadventures with Git-face, I mean, Ebenezer and Bethany. And that epilogue . . . now I’m HUNGRY for the next juicy-woosie tale of the reluctant do-gooder, the ex-prankster and the 511 year old man in his favourite waistcoat!" Laura Ellen Anderson ‘Writing one classic would be enough for most authors. Two is a delightful bonus. Writing three is just showing off. Jack Meggitt-Phillips is such a gitface. Annoyingly, Battle Of The Beast might even be the best of the lot . . .’ Ian Mark ‘I flipping loved it. Mischievous, wildly imaginative and full of characters you really care about. The ending has a brilliant twist and now I desperately want to eat an egg containing a blueberry cheesecake.’ Jenny McLachlan
£7.59
HarperCollins Publishers Revenge of the Beast
Book SynopsisThe book that bites back is BACK! In the second beastly book from Jack Meggit-Phillips, the most distinctive new voice for readers of 8-12, revenge is a dish best served with a surprise ''Reads like a modern classic. Sharp, funny, original I thought this was brilliant'', Sam Copeland, bestselling author of Charlie Changes into a ChickenOnce upon a very badly behaved time, 511-year-old Ebenezer kept a beast in his attic. He would feed the beast all manner of objects and creatures and in return the beast would vomit him up expensive presents. But then The Bethany arrived Now notorious prankster Bethany, along with her new feathery friend Claudette, is determined that she and Ebenezer are going to DE-BEAST their lives and Do Good. But Bethany finds that being a notorious prankster makes it hard to get taken on for voluntary work. And Ebenezer is secretly missing the beast''s vomity gifts. And neither of them are all that sure what ''good people'' do anyway Then there''s Claudette, who''sTrade Review PRAISE FOR THE SERIES 'Witty and entertaining', The Sunday Times 'Reads like a modern classic. Sharp, funny, original – I thought this was brilliant', Sam Copeland, bestselling author of Charlie Changes into a Chicken 'What a FEAST! A funny and (bone) cracking good read', Michelle Harrison, bestselling author of A Pinch of Magic ‘A devilishly delicious delight', iNews ‘Fans of Despicable Me and A Series of Unfortunate Events will love this brand-new series’ – funkidslive.com "Now THAT was a rollercoaster of a book, and totally NOT what I expected in all the best ways! I flippin’ LOVED this cracking tale of absolute chaos, comedy and commotion. The beast couldn’t be on better form, and I can’t wait to read more of its misadventures with Git-face, I mean, Ebenezer and Bethany. And that epilogue . . . now I’m HUNGRY for the next juicy-woosie tale of the reluctant do-gooder, the ex-prankster and the 511 year old man in his favourite waistcoat!" Laura Ellen Anderson ‘Writing one classic would be enough for most authors. Two is a delightful bonus. Writing three is just showing off. Jack Meggitt-Phillips is such a gitface. Annoyingly, Battle Of The Beast might even be the best of the lot . . .’ Ian Mark ‘I flipping loved it. Mischievous, wildly imaginative and full of characters you really care about. The ending has a brilliant twist and now I desperately want to eat an egg containing a blueberry cheesecake.’ Jenny McLachlan
£7.59
HarperCollins Publishers BATTLE OF THE BEAST
Book SynopsisThe third beastly book in the deliciously gruesome and hilarious series by Jack Meggitt-Phillips, perfect for little beasts aged 8-12.''Reads like a modern classic. Sharp, funny, original I thought this was brilliant'', Sam Copeland, bestselling author of Charlie Changes into a Chicken on The Beast and the BethanyThe beast, who has tried to eat Bethany twice and controlled Ebenezer Tweezer for 511 years, is now in prison.Even better, it seems to have lost its despicable mind and is pinky-winky promising to be a do-gooding beast, vomit out helpful gifts, and be besties with Bethany and Ebenezer.There's really no sign of the old beast at all any more, as long as you don't count that hungry belly which still needs feedingOutrageously funny and deliciously dark, this series is perfect for readers aged 8-12 and fans of Roald Dahl and Lemony SnicketTrade Review PRAISE FOR THE SERIES 'Witty and entertaining', The Sunday Times 'Reads like a modern classic. Sharp, funny, original – I thought this was brilliant', Sam Copeland, bestselling author of Charlie Changes into a Chicken 'What a FEAST! A funny and (bone) cracking good read', Michelle Harrison, bestselling author of A Pinch of Magic ‘A devilishly delicious delight', iNews ‘Fans of Despicable Me and A Series of Unfortunate Events will love this brand-new series’ – funkidslive.com "Now THAT was a rollercoaster of a book, and totally NOT what I expected in all the best ways! I flippin’ LOVED this cracking tale of absolute chaos, comedy and commotion. The beast couldn’t be on better form, and I can’t wait to read more of its misadventures with Git-face, I mean, Ebenezer and Bethany. And that epilogue . . . now I’m HUNGRY for the next juicy-woosie tale of the reluctant do-gooder, the ex-prankster and the 511 year old man in his favourite waistcoat!" Laura Ellen Anderson ‘Writing one classic would be enough for most authors. Two is a delightful bonus. Writing three is just showing off. Jack Meggitt-Phillips is such a gitface. Annoyingly, Battle Of The Beast might even be the best of the lot . . .’ Ian Mark ‘I flipping loved it. Mischievous, wildly imaginative and full of characters you really care about. The ending has a brilliant twist and now I desperately want to eat an egg containing a blueberry cheesecake.’ Jenny McLachlan
£7.59
American Society for Training & Development Survey Basics
Book SynopsisKnown for their expertise in ROI, Jack and Patricia Phillips have contributed to another area in the field of measurement and evaluation. Together with Bruce Aaron, they’re offering a useful tool to help learning and development professionals design and administer surveys and questionnaires. Written in the accessible style of ASTD Basics books, this volume covers: the purpose of surveys and questionnaires types of error that can creep into survey results considerations when developing survey questions tricks to ensure positive response rates content on validity and reliability approaches to data analysis and reporting results. In addition to content on survey design, the book includes a section that evaluates various survey technologies. By applying a simple decision-making process, readers can identify the most appropriate survey tool for their needs.
£19.79
American Society for Training & Development Real World Training Evaluation: Navigating Common
Book SynopsisOvercome the real-world challenges of evaluating your training programs.Renowned ROI experts jack and Patti Phillips tackle the obstacles and daily challenges that practitioners face when trying to evaluate their training programs. Measurement and evaluation are key to establishing success and demonstrating the value-add of your programs—but so often, L&D professionals launch into this journey with no clear destination in mind, much less guideposts to show them the way. This book leads you to the ultimate destination of real world evaluation, the intersection of learning and evaluation where the two are so intertwined that the activity of evaluation is seamless. Describe program success in quantitative, qualitative, financial, and nonfinancial terms. Present a complete set of data to show the overall success of a program. Learn to balance the art and science of real world evaluation.
£19.79
Nova Science Publishers Inc China: Economic, Political & Social Issues
Book SynopsisChina''s economic, political and societal issues have become major points of interest to countries all over the globe. This book presents in-depth analyses of such issues such as foreign policy, political reform, and overall economic developments.
£92.79
McGraw-Hill Education Engineering Circuit Analysis ISE
Book SynopsisThe hallmark feature of Engineering Circuit Analysis is its focus on the student. This text is written so students may teach the science of circuit analysis to themselves. Terms are clearly defined, basic material appears toward the beginning of each chapter and is explained carefully and in detail, and numerical examples are used to introduce and suggest general results. Simple practice problems appear throughout each chapter, while more difficult problems appear at the end of chapters. The new edition of Engineering Circuit Analysis is also available in McGraw Hill Connect, featuring: SmartBook 2.0, Adaptive STEM Prep Modules, Application-Based Activities, a curated question bank, Proctorio, and more!Table of ContentsChapter 1: IntroductionChapter 2: Basic Components and Electric CircuitsChapter 3: Voltage and Current LawsChapter 4: Basic Nodal and Mesh AnalysisChapter 5: Handy Circuit Analysis TechniquesChapter 6: The Operational AmplifierChapter 7: Capacitors and InductorsChapter 8: Basic RC and RL CircuitsChapter 9: The RLC CircuitChapter 10: Sinusoidal Steady-State AnalysisChapter 11: AC Circuit Power AnalysisChapter 12: Polyphase CircuitsChapter 13: Magnetically Coupled CircuitsChapter 14: Circuit Analysis in the s-DomainChapter 15: Frequency ResponseChapter 16: Two-Port NetworksChapter 17: Fourier Circuit Analysis
£56.04
HarperCollins Publishers The Final Feast
Book Synopsis
£7.59
HarperCollins Publishers The Beast and the Bethany 3 book box
Book Synopsis
£14.38
Kogan Page Ltd Making Change Work
Book SynopsisEmma Weber is the Founder and Director of Lever Learning. A recognised authority on the subject of transfer of learning, she created the Turning Learning into Action methodology, established to help organizations and their employees create business results by converting learning to effective action back on the job.Dr. Patti Phillips is President and CEO of the ROI Institute, Inc. She has implemented ROI in private and public sector organizations around the world, and has conducted ROI impact studies on programmes such as leadership development, sales, new hire orientation, and human performance improvement programmes.Dr Jack J. Phillips is a world-renowned expert on accountability, measurement and evaluation, providing consulting services for Fortune 500 companies and major global organizations. His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in the aerospace, textile, construction materials and banking Trade Review"A great combination of practical advice, real-world experience and solid theoretical underpinning, Making Change Work provides the vital bridge between L&D practice and the behavioural change that ensures business impact." * Donald H Taylor, Chairman, Learning and Performance Institute *"The cost of not getting change right is enormous - competitive cost, social cost, emotional cost and more. This book builds on the authors' earlier work and explores the way a structured approach can vastly increase the opportunity of getting change right." * Charles Jennings, 70:20:10 Institute *Table of Contents Section - 01: Why change?; Chapter - 01: The need for results from change; Chapter - 02: Business alignment: The V Model; Chapter - 03: Current failures of behavioural change; Section - 02: TLA process and theory; Chapter - 04: The TLA process and applications; Chapter - 05: Preparation; Chapter - 06: ACTION conversation; Section - 03: Evaluation; Chapter - 07: Evaluation planning; Chapter - 08: Data collection; Chapter - 09: Data analysis; Chapter - 10: Reporting results; Section - 04: TLA in practice; Chapter - 11: Making TLA work: Skill set; Chapter - 12: Making TLA work: Guiding the conversations; Chapter - 13: How to roll out TLA in line with the alignment model; Chapter - 14: Case study: UNSW Innovations at UNSW Australia; Chapter - 15: Case study: Successfully managing a mature workforce
£31.34
John Wiley & Sons Inc ROI Fundamentals
Book SynopsisROI Fundamentals ROI Fundamentals is the first of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology--developed by the ROI Institute--provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings. ROI Fundamentals outlines the basic ROI Methodology and shows why measuring return on investment is such a valuable process. The book highlights the benefits of implementing an effective ROI model and also reveals the challenges organizations face when incorporating the ROI Methodology. Using real-world examples from international companies, the authors explore the types of organizations that are best suited for the ROI Methodology and suggest the optimal time to implement it. The book also offers step-by-step information for planning an effective ROI Table of ContentsAcknowledgments from the Editors. Preface: The Realities of ROI. Chapter 1: A Brief Description of the ROI Methodology. Evaluation Levels: A Beginning Point. Evaluation Planning. Data Collection. Isolation of Program Effects. Data Conversion. Intangible Benefits. Program Costs. Return on Investment Calculation. Reporting. Case Study. Final Thoughts. Chapter 2: Why ROI? Progress and Status of ROI. Why ROI? Concerns About Using ROI. Barriers to ROI Implementation. Benefits of Using ROI. ROI Best Practices. Final Thoughts. Chapter 3: Who Should Use the ROI Methodology? The Typical Organization. The Typical Program. Signs That an Organization Is Ready for the ROI. Methodology. Taking a Reactive Versus a Proactive Approach. Final Thoughts. Chapter 4: How to Build a Credible Process. The Evaluation Framework. The Process Model. The Operating Standards: Guiding Principles. Case Applications and Practice. Implementation. Final Thoughts. Chapter 5: Inhibitors of Implementation. Barriers to Implementation. ROI Myths. Next Steps. Final Thoughts. ROI Quiz. Quiz Answers. Chapter 6: Planning for Evaluation. Establishing Purpose and Feasibility. Developing the Planning Documents. Conducting the Planning Meeting. Identifying Data Sources. Final Thoughts. Appendix. Index. About the Authors.
£37.04
John Wiley & Sons Inc ROI in Action Casebook
Book SynopsisROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips's six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology.Table of ContentsList of Figures and Exhibits xv Preface xix 1. Measuring ROI in Effective Meeting Skills A Telecommunications Equipment Manufacturer 1Patricia Pulliam Phillips 2. Measuring ROI in Business Coaching: A Global Hotel Chain 41Jack J. Phillips 3. Measuring ROI in Sales Training: A Pharmaceutical Company 67Ron Drew Stone 4. Measuring ROI in a Career Development Initiative: A Global Computer Company 103Holly Burkett 5. Measuring ROI in a Sales Training Programme: An International Hotel Company 131Peter Haigh, edited by Jane Massy 6. Measuring ROI in Coaching for New-Employee Retention: A Global Media Company 155Lisa Ann Edwards and Christina Lounsberry 7. Measuring ROI in Operational and Quality Training: A Plastics Manufacturing Company for the Prepared Foods Industry 171Kirk Smith 8. Measuring ROI in a Professional Development Day: A Technical College 185Jennifer Janecek Hartman and Leah Woodke 9. Measuring ROI in Sales Training in a Nonprofit Business: An Information Technology Company 203Lisa Sallstrom 10. Measuring ROI in RxSource: An Electronic Documentation Tool: A Pharmacy Benefit Management Company 217Nathan Faylor, Isabelle Maisse, and Kristen Neal 11. Forecasting ROI in a Performance Improvement Training Program: A Healthcare Organization 259Bonnie L. Carpenter 12. Measuring ROI in Negotiations SkillsTraining: A Mortgage Company 287Kendall Kerekes, Kelly Coumbe, John Ruggiero, and Sanam Razzaghi 13. Measuring ROI in Manage by Fact (MBF) Training: An Automotive Wheels Manufacturing Company 317Alaster Nyaude 14. Measuring ROI in an Employee Retraining Program: A Global Copper Mining and Manufacturing Company 335Christian Faune, Marcelo Mardones, Jaime Rosas Saraniti, and Rodrigo Lara Fernandez Index 351 About the Editors 365 Special Offer from ROI Institute 377
£45.00
John Wiley & Sons Inc Measuring ROI in Environment Health and Safety
Book SynopsisWithin an organization, the responsibilities for environment, health, and safety are often under the direction of the same executive team in an organization.Table of ContentsPreface xxi List of Authors xxxi 1 Environment, Health and Safety is Everywhere 1 1.1 The New Role of EHS 2 1.2 Environmental Initiatives 2 1.3 Safety Initiatives 6 1.4 Health and Fitness 13 1.5 Managing Change in EHS 17 1.6 Final Thoughts 19 2 Is It Worth It? 21 2.1 EHS Killers 22 2.2 Value Redefi ned 28 2.3 Why Now? 31 2.4 EHS Chain of Impact 35 2.5 Shortcomings of Current Measurement and Evaluation Systems 38 2.6 EHS Leadership: A Requirement for Success 43 2.7 Challenges Along the Way 44 2.8 Final Thoughts 47 3 Investing in Environment, Safety and Health Initiatives 49 3.1 Overview 49 3.2 Strategy 1: Avoid the Investment 50 3.3 Strategy 2: Invest the Minimum 55 3.4 Strategy 3: Invest with the Rest 58 3.5 Strategy 4: Invest Until It Hurts 62 3.6 Strategy 5: Invest as Long as there is Payoff 66 3.7 Final Thoughts 70 4 The ROI Methodology: A Tool to Measure and Improve 73 4.1 A Brief Overview 74 4.2 Results Framework 74 4.3 Results Framework and Business Alignment 79 4.4 Benefi ts of Developing the Chain of Impact 82 4.5 The ROI Process Model 83 4.6 Operating Standards and Philosophy 96 4.7 Case Application and Practice 96 4.8 Implementation 97 4.9 Benefi ts of Applying the ROI Methodology 98 4.10 Final Thoughts 101 5 Project Positioning 103 5.1 Creating Business Alignment 104 5.2 Determining Payoff Needs 107 5.3 Determining Business Needs 111 5.4 Determining Performance Needs 118 5.5 Determining Learning Needs 120 5.6 Determining Preference Needs 121 5.7 Developing Objectives for EHS Projects and Programs 122 5.8 Case Study Examples 126 5.9 Final Thoughts 134 6 Measuring Reaction and Learning 135 6.1 Why Measure Reaction? 135 6.2 Sources of Data for Measuring Reaction 138 6.3 Areas of Feedback 139 6.4 Data Collection Timing for Measuring Reaction 140 6.5 Data Collection Methods for Measuring Reaction 141 6.6 Use of Reaction Data 142 6.7 Why Measure Learning? 143 6.8 Challenges and Benefi ts of Measuring Learning 144 6.9 Learning Measurement Issues 146 6.10 Data Collection Methods for Measuring Learning 147 6.11 Use of Learning Data 149 6.12 Final Thoughts 150 7 Measuring Application, Implementation and Impact 151 7.1 Why Measure Application and Implementation? 152 7.2 Application Measurement Issues 153 7.3 Data Collection Methods for Measuring Application 157 7.4 Barriers to Application 159 7.5 Use of Application Data 160 7.6 Why Measure Impact? 160 7.7 Impact Measurement Issues 161 7.8 Data Collection Methods for Measuring Impact 165 7.9 Considerations for Selecting Data Collection Methods 169 7.10 Measuring the Hard to Measure 172 7.11 Final Thoughts 173 8 Isolating the Impact of EHS Projects 175 8.1 Why the Concern About Isolating Project Impact? 176 8.2 Preliminary Issues 179 8.3 Methods to Isolate the Impact of Projects 181 8.4 Considerations When Selecting Isolation Methods 198 8.5 Final Thoughts 199 9 Converting Impact Data to Money 201 9.1 Why the Concern About Converting Data to Monetary Values? 202 9.2 Five Steps to Convert Data to Money 204 9.3 The Five Steps to Convert Data in Practice 206 9.4 Methods to Convert Impact Measures to Money 207 9.5 Considerations When Selecting Data Conversion Methods 215 9.6 Intangible Benefi ts of EHS Projects 219 9.7 Final Thoughts 226 10 Calculating the ROI 227 10.1 Why the Concern About Project Costs? 228 10.2 Fundamental Cost Issues 229 10.3 Fully Loaded Cost Profi le 233 10.4 Cost Classifi cations 235 10.5 The ROI Calculation 236 10.6 ROI Misuse 238 10.7 ROI Targets 240 10.8 Intangibles Revisited 241 10.9 Other ROI Measures 241 10.10 Final Thoughts 243 11 Reporting Results 245 11.1 Why the Concern About Communicating Results? 246 11.2 Principles of Communicating Results 247 11.3 The Process for Communicating Results 250 11.4 The EHS Scorecard 261 11.5 Final Thoughts 268 12 Implementing and Sustaining ROI 271 12.1 The Concern About Implementing and Sustaining ROI 272 12.2 Implementing the Process: Overcoming Resistance 273 12.3 Assessing the Climate 274 12.4 Developing Roles and Responsibilities 274 12.5 Establishing Goals and Plans 278 12.6 Revising or Developing Policies and Guidelines 279 12.7 Preparing the Project Team 280 12.8 Initiating ROI Projects 282 12.9 Preparing Sponsors and Management Team 283 12.10 Removing Obstacles 284 12.11 Monitoring Progress 286 12.12 Final Thoughts 287 13 Measuring ROI in Safety Management for Project Leaders 291 13.1 Background 291 13.2 Why Evaluate this Program? 294 13.3 The ROI Process 295 13.4 Planning for Evaluation 297 13.5 Data Collection Plan 297 13.6 ROI Analysis Plan 297 13.7 Action Planning: A Key to ROI Analysis 300 13.8 ROI Forecast with Reaction Data 303 13.9 Improving Response Rates 305 13.10 Results 306 13.11 Communication Strategy 316 13.12 Lessons Learned 316 13.13 Discussion Questions 317 14 Measuring ROI in a Modular/Reusable Safety Railing System 319 14.1 Background 320 14.2 Problem Defi nition 321 14.3 Project Background 322 14.4 Business Alignment 323 14.5 Evaluation Methodology 323 14.6 Evaluation Results 328 14.7 Communication Strategy 336 14.8 Lessons Learned 336 14.9 Questions For Discussion 337 15 Measuring ROI in an Ergonomics-Based Risk Management Intervention 339 15.1 Background 339 15.2 Evaluation Methodology 343 15.3 Evaluation Results 350 15.4 Communication Strategy 356 15.5 Lessons Learned 356 16 Measuring ROI in Stress Management 361 16.1 Background 361 16.2 Why ROI? 365 16.3 Program Results 373 16.4 Communication Strategies 384 16.5 Policy and Practice Implications 385 16.6 Questions for Discussion 385 17 Measuring ROI in a Safety Incentive Program 387 17.1 Background 387 17.2 The Solution 389 17.3 Data Collection and Analysis 391 17.4 Data Interpretation and Conclusion 393 17.5 Calculating the Return on Investment 394 17.6 Communication of Results 395 17.7 Questions for Discussion 396 18 Measuring ROI in a Job Safety Training Program at a Major Food Retailer 397 18.1 Background 398 18.2 Evaluation Methodology 400 18.3 Calculating ROI 406 18.4 Barriers and Enablers 408 18.5 Communication Plan 409 18.6 Conclusion 411 18.7 About the Author 411 19 Measuring ROI in a Work-at-Home Program 413 19.1 FMI: PART A 414 19.2 FMI: PART B 421 19.3 FMI: PART C 424 19.4 FMI: PART D 427 19.5 FMI: PART E 428 19.6 FMI: PART F 432 19.7 Questions for Discussion 440 19.8 FMI: PART G 440 19.9 Questions for Discussion 442 Index 443
£71.20
John Wiley & Sons Inc Maximizing the Value of Consulting
Book SynopsisProvide organized, efficient, relevant consulting with lasting value Maximizing the Value of Consulting is an indispensable, practical guide for managing, measuring, and delivering the results that make internal and external consulting a lasting value to clients and the company. Sponsored by the ROI Institute and the Association of Internal Management Consultants, this book provides a roadmap to relevance for consultants operating in the increasingly fast-paced, changing, dynamic environment. Readers will learn how to use resources properly and manage the investment efficiently, while truly connecting to the business, securing appropriate levels of commitment, and providing adequate levels of support. Detailed coverage includes guidance toward calculating the value of consulting in terms that executives understand, including business impact and ROI, and using the appropriate tools to show how things are working throughout the process. Whether organizations are Table of ContentsAbout the Authors ix Acknowledgments xv Preface xix Chapter 1 The Role and Importance of Internal and External Consulting 1 Chapter 2 Organizing the Consulting Practice to Deliver Value 37 Chapter 3 Managing the Consulting Practice to Deliver Value 81 Chapter 4 Controlling Costs and Enhancing Value 117 Chapter 5 Utilizing the Consulting Scorecard for the Practice 153 Chapter 6 A Logical Approach to Measure Impact and ROI for Projects 175 Chapter 7 Developing Powerful Objectives at Multiple Levels 217 Chapter 8 Aligning Projects to the Business 233 Chapter 9 Planning the Evaluation 253 Chapter 10 Methods of Data Collection 269 Chapter 11 Data Collection at All Four Levels 315 Chapter 12 Isolating the Effects of Consulting 341 Chapter 13 Converting Data to Money 371 Chapter 14 Tabulating Project Costs and Calculating ROI 409 Chapter 15 Reporting Results to Key Audiences 439 Chapter 16 Call to Action 479 Notes 485 Index 489
£36.09
John Wiley & Sons Inc Value for Money
Book SynopsisWritten by two of the world''s most well-known ROI (Return on Investment) gurus, this guide is indispensable for anyone involved in showing the value of money for projects and programs in governments, non-governmental organizations, nonprofits, and businesses. These range from human capital programs to marketing initiatives, technology implementations, systems integrations, quality and lean processes, public health initiatives, procurement procedures, public relations events, risk management policies, economic development programs, corporate social responsibility projects, public policy programs, branding activities, innovation programs, customer satisfaction projects, and everything in between. In a step-by-step process, the book shows how to measure the success of projects and programs, including measuring impact and ROI (Return on Investment). This book also shows how to forecast the value of the project in advance and how to collect data during and after project implementTable of ContentsPraise for Value for Money v Foreword xxv Preface xxvii Value is Changing… xxvii Need for a New Approach xxviii The ROI Methodology: The Enhanced Logic Model xxix We Can’t Measure Our Way to Success xxx Flow of the Book xxxi Acknowledgements xxxv Authors xxxviii 1 The Value Evolution 1 The Value Shift 4 Why Now? 8 Challenges Along the Way 16 Final Thoughts 19 2 Six Ways to Show Value for Money 21 Six Ways to Show Value for Money 25 Barriers to Showing Value for Money 32 Final Thoughts 38 3 Needed: An Enhanced Logic Model 39 A Review of Models 42 Concerns about Current Models 47 How Does Your Current Model Stack Up? 60 Requirements for the Value for Money: A Measurement Process 64 ROI Methodology 65 Terminology: Projects, Solutions, Participants 66 Final Thoughts 67 4 Introducing the ROI Methodology 69 Types of Data 70 The Initial Analysis 75 Using Design Thinking to Deliver and Measure Results 77 The ROI Process Model 78 Operating Standards and Philosophy 87 Implementing and Sustaining the Process 87 Benefits of this Approach 88 Final Thoughts 91 5 Start with Why: Align Programs with the Business 93 Impact Measures are Critical 96 The Challenge 97 The Alignment Model 98 Payoff Needs 99 Business Needs 109 Final Thoughts 118 6 Make it Feasible: Select the Right Solution 119 Performance Needs 122 The Performance Dialogue 122 Use Analysis Techniques 125 Learning Needs 131 Preference Needs 134 Matching Solutions to Needs 135 The Matrix Diagram 136 Selecting Solutions for Maximum Payoff 138 Final Thoughts 140 7 Expect Success: Design for Results 141 The Power of Expectations 144 Defining the Success of Programs 147 Designing for Results at Each Level 149 Developing Objectives at Multiple Levels 152 The Power of Objectives 160 Defining Roles and Responsibilities 162 Planning the Evaluation 166 Final Thoughts 172 8 Make it Matter: Design for Input, Reaction, and Learning 173 Communicating with Results in Mind 174 Changing the Role of Participants 177 Creating Expectations 178 Think ROI 181 Design Input for Results 183 Design Reaction for Results 187 Design Learning for Results 193 Data Collection for Input, Reaction, and Learning 194 Timing of Data Collection 197 Final Thoughts 199 9 Make it Stick: Design for Application and Impact 201 Data Collection for Application and Impact 204 Monitoring Business Performance Data 219 Selecting the Appropriate Method for Each Level 222 Timing of Data Collection 224 Built-In Application Tools 226 Involving the Participants’ Manager or Significant Other 230 Final Thoughts 235 10 Make it Credible: Isolate the Effects of the Program 237 The Importance of Pinpointing the Contribution 240 Preliminary Issues 242 Quantitative and Research Isolation Methods 244 Qualitative Isolation Methods 254 Select the Method 263 Final Thoughts 264 11 Make it Credible: Convert Data to Monetary Value 265 The Importance of Monetary Value 267 Key Steps in Converting Data to Money 270 Standard Monetary Values 272 When Standard Values are Not Available 281 Selecting the Technique 290 Final Thoughts 295 12 Make it Credible: Identify the Intangibles 297 Why Intangibles are Important 299 Measuring and Analyzing Intangibles 304 Final Thoughts 313 13 Make it Credible: Capture Costs of the Program and Calculate ROI 315 The Importance of Costs and ROI 319 Fundamental Cost Issues 320 Specific Costs to Include 325 Cost Tabulation in Action 328 The ROI Calculation 333 Other ROI Measures 342 Final Thoughts 343 14 Tell the Story: Communicate Results to Key Stakeholders 345 The Importance of Communicating Results 352 Principles of Communicating Results 355 The Process for Communicating Results 357 Step 1: Analyze Reason for Communication 359 Step 2: Plan for Communication 359 Step 3: Select Audience 360 Step 4: Develop Reports 363 Step 5: Select Media 363 Step 6: Present Information 370 Step 7: Analyze Reaction 378 Final Thoughts 379 15 Optimize Results: Use Black Box Thinking to Increase Funding 381 Process Improvement is the Key: Black Box Thinking 383 Making Adjustments in Programs 387 The Timing of Changes 390 Increasing ROI 393 Influencing Allocation 396 Final Thoughts 400 16 Forecast the ROI 401 The Importance of Forecasting ROI 407 The Trade-Offs of Forecasting 411 Pre-Program ROI Forecasting 413 Forecasting with a Pilot Program 422 ROI Forecasting with Reaction Data 423 Forecasting Guidelines 427 Final Thoughts 429 17 Make it Work: Sustaining the Change to a Results-Based Process 431 Overcoming Resistance 433 Assess the Climate 434 Develop Roles and Responsibilities 434 Establish Goals and Plans 436 Revise Guidelines and Procedures 438 Prepare the Team 440 Initiate ROI Studies 441 Prepare the Management Team 442 Remove Obstacles 443 Monitor Progress 445 Final Thoughts 446 References 447 Appendix A 459 Appendix B 467 Appendix C 471 Index 473
£91.76
HarperCollins Publishers The Beast and the Bethany
Book SynopsisReads like a modern classic. Sharp, funny, original I thought this was brilliant'' Sam Copeland, author of the bestselling Charlie Changes into a Chicken''What a FEAST! A funny and (bone) cracking good read' Michelle Harrison, bestselling author of A Pinch of MagicMajor film deal announced with Warner Brothers and Harry Potter and Fantastic Beasts producer, David Heyman.The most exciting new children''s book of 2020 and a modern classic in the making. The Beast and the Bethany has all the classic macabre humour of Roald Dahl with the warmth and charm of Despicable Me, finished off with a gleeful bite of Little Shop of Horrors! This book should be on every little monster''s birthday and Christmas list.Ebenezer Tweezer is a youthful 511-year-old. He keeps a beast in the attic of his mansion, who he feeds all manner of things (including performing monkeys, his pet cat and the occasional cactus) and in return the beast vomits out presents for Ebenezer, as well as potions which keep him Trade Review PRAISE FOR THE SERIES 'Witty and entertaining', The Sunday Times 'Reads like a modern classic. Sharp, funny, original – I thought this was brilliant', Sam Copeland, bestselling author of Charlie Changes into a Chicken 'What a FEAST! A funny and (bone) cracking good read', Michelle Harrison, bestselling author of A Pinch of Magic ‘A devilishly delicious delight', iNews ‘Fans of Despicable Me and A Series of Unfortunate Events will love this brand-new series’ – funkidslive.com "Now THAT was a rollercoaster of a book, and totally NOT what I expected in all the best ways! I flippin’ LOVED this cracking tale of absolute chaos, comedy and commotion. The beast couldn’t be on better form, and I can’t wait to read more of its misadventures with Git-face, I mean, Ebenezer and Bethany. And that epilogue . . . now I’m HUNGRY for the next juicy-woosie tale of the reluctant do-gooder, the ex-prankster and the 511 year old man in his favourite waistcoat!" Laura Ellen Anderson ‘Writing one classic would be enough for most authors. Two is a delightful bonus. Writing three is just showing off. Jack Meggitt-Phillips is such a gitface. Annoyingly, Battle Of The Beast might even be the best of the lot . . .’ Ian Mark ‘I flipping loved it. Mischievous, wildly imaginative and full of characters you really care about. The ending has a brilliant twist and now I desperately want to eat an egg containing a blueberry cheesecake.’ Jenny McLachlan
£7.59
Loewe Verlag GmbH Biest Bethany Band 1 Nicht zu zähmen
Book Synopsis
£12.30
Aladdin Paperbacks Battle of the Beast
Book Synopsis
£16.19
Society for Human Resource Management Proving the Value of Hr
Book SynopsisMeasuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this updated edition illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication.Trade ReviewA must read for every HR professional, particularly those in HR leadership functions or those that aspire to be in leadership." — Victor Buzachero, corporate senior vice president for innovation, human resources and performance management, Scripps Health"In a tough economy, being able to prove HR’s value in real dollars and cents is critical to keeping our seat at the table and getting precious budget dollars. Jack and Patti present one of the most powerful tools in any HR professional’s toolkit in a straightforward, useable, and insightful way. Their common sense, step-by-step approach allows professionals of all skill levels and backgrounds to begin to realize and demonstrate HR’s role as a revenue enhancing organization!" — Jim Black, Director of Human Resources, T-Mobile"Now, more than ever, HR professionals are focused on proving their operation's contribution to organizational success. The processes and practices contained in this book are exceptionally valuable for HR leaders who wish to run their department as a measured, value-added business operation." — Gary Burrus, Jr., Director of Human Resources, Grand Biloxi Casino Hotel and Spa
£35.96
ReadHowYouWant Show the Value of What You Do
£999.99
American Society for Training & Development Designing Virtual Learning for Application and
Book SynopsisShow the value of virtual learning to demonstrate business impact.In Designing Virtual Learning for Application and Impact, virtual learning expert Cindy Huggett teams with evaluation experts Jack and Patti Phillips and learning transfer authority Emma Weber to create a guidebook for TD practitioners to ensure that their online programs achieve measurable results beyond the virtual classroom.This practical book outlines a design process focused on how to deliver on-the-job application of learning and a positive impact on business results. It gives 50 techniques you can immediately use to effectively design an engaging virtual learning program that helps learners apply the knowledge they’ve gained back on the job.Virtual learning is here to stay. And it must add value to an organization, otherwise it’s a waste of time and resources. As budgets are slashed, the ability to show that a program is an investment, rather than an expense is vital. Thus, we need a renewed sense of urgency to make sure virtual learning delivers results for those who support it, expect it, and even demand it.Step up to the challenge and get serious about delivering business impact with your virtual learning programs. This book will show you how.Trade Review“The authors are completely in tune with the realities of talent development in our new virtual world, and they offer practical methods (particularly guiding questions, which are invaluable!) for working through the unique challenges of virtual learning to arrive at the all-important demonstration of organizational impact. Any program that has a learning component, regardless of delivery method, will benefit from the concepts and techniques shared.”—Adele Cook, Chief Learning Officer, Author, and Presenter“Drawing on the authors’ collective experiences of 90+ years, this book is packed full of pragmatic gems that you can harness to ensure you deliver impact to people and the business. Don’t be distracted by the word virtual, this book is applicable for any blended learning program.”—Marie Daniels, APAC Associate Director for Learning and Development at a leading global eye care company“Cindy, Jack, Patti, and Emma make a great combination of experts. This book takes their decades of collective experiences, successes, and failures and distills them into a solid blueprint for success and impact in delivering virtual sessions.”—Rob Lauber, former Chief Learning Officer, McDonald’s Corp“This book combines a comprehensive set of prescriptions for successful virtual learning with a detailed approach to evaluation. The richness of the analysis makes it a valuable contribution.”—Clark Quinn, PhD, Consultant, Author, and Speaker, quinnovation.com “This step-by-step, comprehensive book is a go-to guide for anyone who wants to design interactive virtual learning.”—Becky Pike Pluth, CEO, The Bob Pike Group; Author, Webinars With Wow Factor“Want to know how to design learning in virtual settings? If you do, this book is exactly what you need. The authors provide tips and strategies for doing so in a clear, straightforward way.”—William J. Rothwell, Distinguished Professor, Penn State University“The 2020s have enforced a change to the way we deliver learning programmes—probably for the better—but along the way it was easy to forget some of the fundamentals of designing, delivering, and measuring impact. This book reminds those of us in the L&D profession about what's important, while also sharing fresh ideas and thinking for the modern world.”—Peter Yarrow, Global Head of Learning, abrdnTable of ContentsChapter 1. Introduction: The Challenges and OpportunitiesChapter 2. Start with Why: Align Virtual Learning with the BusinessChapter 3. Make It Feasible: Selecting the Right SolutionChapter 4. Expect Success: Design for ResultsChapter 5. Actions to Take Before the ProgramChapter 6. Actions to Take During the ProgramChapter 7. Actions After the ProgramChapter 8. Technology-Enabled Approaches to Drive Application and ImpactChapter 9. Selecting the TechniquesChapter 10. Data Collection for Application and ImpactChapter 11. Make It Credible: Measuring Results and Calculating ROIChapter 12. Telling the Story: Communicating the Results and Using the Data
£999.99
Artbooks The Beast and the Bethany. Ukrainian edition
Book Synopsis
£12.26
Taylor & Francis Ltd Leadership Scorecard ROI for Leaders Improving Human Performance Series
a huge range and FREE tracked UK delivery on ALL orders.
£999.99
Taylor & Francis Return on investment in meetings events Tools and Techniques to Measure the Success of All Types of Meetings and Events
a huge range and FREE tracked UK delivery on ALL orders.
£999.99
Taylor & Francis Ltd Roi For Technology Projects Measuring and Delivering Value
a huge range and FREE tracked UK delivery on ALL orders.
£999.99
Atebol Cyfyngedig Bwystfil a'r Betsan, Y: Sioe Fawr y Bwystfil
Book SynopsisA Welsh adaptation by Elidir Jones of The Beast and the Bethany: Revenge of the Beast by Jack Meggitt-Phillips.Trade ReviewGuess who's back . . . For over 511 despicable years Ebenezer Tweezer kept a beast in his attic, feeding it all sorts of things, and in return the beast would vomit him up expensive presents. Now the beast has gone and Bethany is here – and she's determined that she and Ebenezer are going to De-Beast their lives and Do Good. But Bethany is finding out that no-one trusts a notorious prankster (even a reformed one) and Ebenezer is starting to miss the beast's vomity gifts. And from a very unexpected place, someone is watching. Someone hungry... -- Cyhoeddwr: Atebol
£999.99
American Society for Training & Development ROI Basics, 2nd Edition
Book SynopsisYour essential guide to calculating return on investment.Build and refine your measurement and evaluation skills through ROI Basics, perfect for beginners challenged to implement a comprehensive evaluation process as well as those taking a proactive approach to accountability. Its five-level evaluation framework includes: Level 1: Reaction and Planned Action Level 2: Learning Level 3: Application and Implementation Level 4: Impact Level 5: Return on Investment ROI Basics provides a baseline exploration of ROI for the talent development function and the steps to successful evaluation: evaluation planning, data collection, data analysis, and results optimization.In this second edition, experts Patti and Jack Phillips go deeper into aligning programs to the business, detecting payoff needs, and identifying specific business measures that need to improve. They explore how the process applies beyond training to talent development and suggest how new technologies can influence ROI adoption and implementation in your organization. This updated book offers a review of two essential—and often overlooked—steps in the ROI process: isolating program impact and sustaining momentum.
£28.68
McGraw-Hill Education ROI in Marketing The Design Thinking Approach to
Book SynopsisGet your bottom-line results where you want them by putting your marketing campaigns and initiatives to powerful new useMarketing is all about understanding and serving your customersâ needsâbut how do you know that your events, campaigns, and communication initiatives are working at top effectiveness? And how can you determine whether your marketing investments are reaping real rewards? ROI (Return on Investment) is a performance measure used to evaluate the efficiency of all types of investments, and in this powerful guide, the team at the ROI Institute offer you a proven method for understanding your own marketing benchmarks as never before.Drawing on real data collected from real cases of real companies in a variety of industries, ROI in Marketing uses a data-driven process to help you measure: Input, including types of projects, audience reach, number of customers, costs, and more Reactions of target groups to products, services, and Table of ContentsAcknowledgments Preface PART I Why This Is Important1 The Value of Marketing: A Critical Issue2 How the ROI Methodology Works PART II The Details of the ROI Methodology3 Start with Why: Align Programs with the Business 4 Make It Feasible: Select the Right Solution 5 Expect Success: Plan for Results 6 Make It Matter: Design for Input, Reaction,and Learning 7 Make It Stick: Design for Action and Impact 8 Make It Credible: Isolate the Effectsof the Program 9 Make It Credible: Convert Data to MonetaryValue and Identify Intangible Measures 10 Make It Credible: Capture Costs of Programand Calculate ROI 11 Tell the Story: Communicate Results to KeyStakeholders 12 Optimize Results: Use Performance Improvementto Increase Funding 13 Forecast the ROI 14 Make It Work: Sustain the Change toa Value-Driven Marketing Program Appendix A Appendix B Appendix C Notes 315Index 321
£24.79
American Society for Training & Development Beyond Learning Objectives: Develop Measurable
Book SynopsisFor decades, the emphasis in the training and development has been upon instructional objectives. But todayâ s organizations demand attention to higher-level objectivesâ objectives that clearly provide business impact and value and satisfy the expectations of key stakeholders. If youâ re involved in implementing projects, programs, initiatives, or solutions in your organization, Beyond Learning Objectives is the must-have guidebook that can help you meet these new expectations. This title provides step-by-step processes for defining, measuring, and developing six types of objectives: input, reaction, learning, application, impact, and ROI. Youâ ll also have help avoiding common pitfalls in the development of objectives, such as unclear, incomplete, non-specific or even missing objectives
£26.34
American Society for Training & Development Measuring the Success of Coaching: A Step-by-Step
Book SynopsisMeasuring the Success of Coaching: A Step-by-Step Guide for Measuring Impact and Calculating ROI provides an approach for objectively measuring success in coaching, allowing you to develop effective and efficient coaching programs and to demonstrate the return on investment of these programs. Part I of Measuring the Success of Coaching explains the concept of return on investment (ROI) in personnel coaching programs and how to measure it accurately. Part II consists of relevant, highly detailed case studies that show “evaluation in action,” demonstrating how actual organisations have implemented coaching programs and effectively measured the ROI of those programs.
£34.16
American Society for Training & Development Measuring the Success of Sales Training: A
Book SynopsisMeasuring the Success of Sales Training provides a framework of how to measure ROI in sales training and discusses the principles behind The Phillips ROI Methodology. The second half of the book delivers a broad array of case studies from many different disciplines from all over the world. These case studies will be ideal for anyone involved in the design, development, implementation, facilitation, or support of sales training and development programs. These studies show how these programs can be evaluated, pinpointing specific success factors along the way.
£23.79
American Society for Training & Development Measuring the Success of Organization
Book SynopsisMeasuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI examines the strategic role of organisational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organisations. Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show “evaluation in action,” providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programmes.
£34.06
Aladdin Paperbacks Revenge of the Beast
Book Synopsis
£999.99
Aladdin Paperbacks Battle of the Beast
Book Synopsis
£999.99
Loewe Verlag GmbH Biest Bethany Band 2 Ein gefundenes Fressen
Book Synopsis
£12.30
Loewe Verlag GmbH Biest Bethany Band 3 Eine schleimige
Book Synopsis
£13.25
Art Space Books,U.S. Real Gone
Book SynopsisThis tale of a crazy road trip pairs Pierson''s seductive photographs with Lewis''s free-floating reflections on the city as a magnet for high rollers and drifters of all stripes.
£12.15
OM Book Service Loose Leaf for Engineering Circuit Analysis
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Aladdin Paperbacks The Beast and the Bethany
Book Synopsis
£8.99
Aladdin Paperbacks Revenge of the Beast
Book Synopsis
£15.29
