Description

Book Synopsis

Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers'' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability.

The book introduces cutting-edge concepts in customer-centric qualityexplaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Helping you harness the power of the universal set of tools, techniques, and methods at your disposal in the field of quality, the book:

  • Unveils a model that provides quantifiable information for deter

    Table of Contents

    Why Perception of Quality Needs Your Active Attention. The Neglected Frontier of Quality in Today’s Qualitysphere. Why Customer Perception of Quality Is So Important. Demonstrating the Return on Investment in Customer Perception of Quality. Clinical Actions That Yield Tangible Results. Garnering Support and Gaining Endorsement. Solutioning Framework to Derive the Right Investments. Managing a Journey of Continuous Improvement. Harvesting the Rewards and Continuing the Journey. Metrics That Prove the Worth of the Initiatives. Delivering a Capability to Sustain a Customer Perception of Quality Function. Common Hurdles That Plague Customer Perception of Quality Initiatives. Conclusion: Letter to a New Champion of Customer Perception of Quality from the Authors. Appendices: Sample Questions. Multivoting Exercise. Iterative Nature of the Process.

Your Customers Perception of Quality

    Product form

    £37.99

    Includes FREE delivery

    RRP £39.99 – you save £2.00 (5%)

    Order before 4pm tomorrow for delivery by Mon 3 Aug 2026.

    A Hardback by Baboo Kureemun, Robert Fantina

    Out of stock

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Your Customers Perception of Quality by Baboo Kureemun

      Publisher: Taylor & Francis Inc
      Publication Date: Publication Date: 25/04/2011
      ISBN13: 9781439845813, 978-1439845813
      ISBN10: 1439845816

      Description

      Book Synopsis

      Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers'' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability.

      The book introduces cutting-edge concepts in customer-centric qualityexplaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Helping you harness the power of the universal set of tools, techniques, and methods at your disposal in the field of quality, the book:

      • Unveils a model that provides quantifiable information for deter

        Table of Contents

        Why Perception of Quality Needs Your Active Attention. The Neglected Frontier of Quality in Today’s Qualitysphere. Why Customer Perception of Quality Is So Important. Demonstrating the Return on Investment in Customer Perception of Quality. Clinical Actions That Yield Tangible Results. Garnering Support and Gaining Endorsement. Solutioning Framework to Derive the Right Investments. Managing a Journey of Continuous Improvement. Harvesting the Rewards and Continuing the Journey. Metrics That Prove the Worth of the Initiatives. Delivering a Capability to Sustain a Customer Perception of Quality Function. Common Hurdles That Plague Customer Perception of Quality Initiatives. Conclusion: Letter to a New Champion of Customer Perception of Quality from the Authors. Appendices: Sample Questions. Multivoting Exercise. Iterative Nature of the Process.

      Recently viewed products

      © 2026 Book Curl

        • American Express
        • Apple Pay
        • Diners Club
        • Discover
        • Google Pay
        • Maestro
        • Mastercard
        • PayPal
        • Shop Pay
        • Union Pay
        • Visa

        Login

        Forgot your password?

        Don't have an account yet?
        Create account