Description
Book SynopsisOffers managers, consultants, and employees alike a practicalstarter kit that reveals how to identify, manage, and gain valuefrom the below-the surface activities in an organization. Drawingon his worldwide consulting, teaching, and research experience,Gerard Egan shows how to create opportunity and competitiveadvantage by learning how to manage shadow-side realities. Heidentifies five interactive categories of behavior that affect bothproductivity and quality of work life in today''sorganizations--covert culture, the idiosyncrasies of individuals,the interactions of the organization''s social system, institutionalpolitics, and the hidden organization--and details specific skillsand strategies for mining economic value from each one.
Harness the covert aspects of your organization -- covert culture,individual idiosyncrasies, institutional politics -- forcompetitive advantage. World-renown consultant, teacher andresearcher Gerard Egan identifies five shadow side work behaviors,
Trade Review"Gerry Egan's focus on the shadow side of any organization--theinformal, implicit beliefs and practices that really distinguishone organization from anotheris a valuable insight for anyone whois serious about fundamental change." --Liam Strong, CEO, Sears,PLC
"This comprehensive work puts in perspective the tremAndouseconomic benefit that managers can add to their organizations bynot only recognizing the effect of the shadow side, but managing itwell. Egan addresses these subjects in a clear, comprehensive, andcommon-sense manner." --William D. Ford, president, Amoco OilCompany
Table of ContentsPreface xi
The Author xv
What Goes on in the Shadows
1 What is the Shadow Side? The Covert, Undiscussed, and Undiscussable Things That Drive Your Organization 3
2 Getting Attuned to the Shadows 17
Mining Value from the Shadow Side
3 Uncovering the Economics of the Shadow side 43
4 Becoming an Effective Behind-the-Scenes Manager 55
Revealing Your Organization’s Hidden Culture
5 “The Way We Do Things Here”: A Primer of Beliefs, Values, and Norms 75
6 Making the Culture Serve Your Business 96
Managing the Shadow Side of People
7 Personal Styles: The Good, the Bad, the Ugly, and the Ambiguous 127
8 working with Personal Styles and Promoting Productive Relationships 138
9 In-Groups, Out-Groups, Cliques, and Clubs: Finding Value in Your Organization’s Social Realities 164
Positive Political Skills at Work
10 Turf, Power, Agendas, and Resources: The Anatomy of Organizational Politics 195
11 How to Practice Positive Politics 212
Bringing It all Together
12 Making the Hidden Organization Serve the Business 233
13 Epilogue: Making Chaos Your Friend 256
References 267
Index 271
