Description
Book SynopsisWork analysis seeks to breakdown the work behaviors that people do and the characteristics of people who successfully perform the work, and then to reassemble the information in a form that has many uses in practice. The information can be used to specify job expectations, establish quality standards, develop training programs, document work processes, and anticipate safety risks, among many other uses. This book is a practical guide to using the work analysis process for improving performance in the workplace, particularly with the emergence of knowledge work. Work has undergone much change, and the trend is towards increased complexity, demanding employees to use their cognitive abilities to a greater extent. Work analysis has often been criticized for its historical focus on documenting simple, observable, and routine behaviors performed by individuals involved in low-skilled production work. But it doesn’t have to be so, as readers will discover. Indeed, the demands of organizations and societies in the digital age has placed greater emphasis on documenting the changing nature of work.
This practical book addresses the questions of how does one perform a work analysis? How can complex work be documented? How can the information be used by organizations, technical schools, and government agencies? Readers will find detailed descriptions of numerous work analysis techniques, along with case studies and example documents from actual organizational and national workforce development situations.
This book serves as a relatively comprehensive resource for human resource development professionals in range of settings. The book should also be useful for human resource managers, line managers and supervisors, and other professionals such as quality and safety staff. Readers will value the information in the book, based on the author’s extensive experience, which is presented in a clear and concise approach.
Table of ContentsPart I – Introduction to Work Analysis
Chapter One: Defining Work Analysis
Chapter Two: Human Resource Development and Work Analysis
Chapter Three: Work Analysis Roles and Process
Chapter Four: Structures of Work
Part II – Work Analysis Techniques
Chapter Five: Job Analysis and the DACUM Process
Chapter Six: Task Analysis
Chapter Seven: Occupational Analysis
Chapter Eight: National Occupational Standards
Chapter Nine: Critical Incident Technique
Chapter Ten: Work Processes Analysis
Chapter Eleven: Individual Competencies
Chapter Twelve: Conducting a Competency Analysis
Part III – Using Work Analysis Information
Chapter Thirteen: Task Statements and Training Design
Chapter Fourteen: Structured On-the-Job Training Modules
Chapter Fifteen: Performance Support Guides
Chapter Sixteen: Performance Rating Scales
Chapter Seventeen: Competency Assessment and Development
Part IV. Future Perspectives
Chapter Eighteen: Knowledge Work and Digital Talent
Chapter Nineteen: Future Directions of Work Analysis
Appendix A
Structured on-the-job training (S-OJT) module of a knowledge-based task
