Description

Book Synopsis

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combination

Someday, every company will listen more closely to the customer. . .

What the Customer Wants You to Know

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    A Paperback by Ram Charan

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      Publisher: Penguin Books Ltd
      Publication Date: Publication Date: 9/3/2009 12:00:00 AM
      ISBN13: 9780141036878, 978-0141036878
      ISBN10: 0141036877
      Also in:
      Business, Finance & Law Sales and marketing

      Description

      Book Synopsis

      According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combination

      Someday, every company will listen more closely to the customer. . .

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