Description
Book SynopsisLearn from the best of the best!
Written by highly regarded experts in the field--including Zane L.Berge, Jay A. Conger, Robert Hargrove, James M. Kouzes, JulieO''Mara, Barry Z. Posner, Fran Rees, William J. Rothwell, and EdgarH. Schein--What Smart Trainers Know offers you a comprehensiveguide to the HRD profession''s most critical issues. In thirty-fivemini-chapters (each of which can be read in approximately fifteenminutes) the book provides a handy resource for new practitionerswho want to develop a broad working knowledge of the field. Thebook also offers seasoned professionals the opportunity to examinethe latest thinking from a wide range of noted experts.
Emphasizing practical applications of theory, this collectioncovers all the basic needs of HRD practitioners in five keycategories:
* Strategic training and development
* Employee and organizational development
* Assessment and evaluation
* Training and development design
* Training and dev
Trade Review"What Smart Trainers Know provides a wealth of critical andpractical references from some of the most acclaimed thoughtleaders in the HRD profession. Lorraine L. Ukens' book will provideall trainers with a 'one-stop' resource for expanding theirexpertise." --Richard Chang, CEO, Richard Chang Associates, andauthor, The Passion Plan and Performance Scorecards
"Whether you're new to training or a seasoned pro, looking fortheory or practical application or needing to be revitalized orreconfirmed, What Smart Trainers Know has been written by thebest-of-the-best to deliver what you need." --Elaine Biech, EbbAssociates Inc., and author, The Business of Consulting
Table of ContentsIntroduction vii
Part One: Strategic Training and Development 1
1 Shifting from Training to Performance 3
James C. Robinson and Dana Gaines Robinson
2 Trends and the Profession 14
Joe Willmore
3 HRD in the Internet World 22
Patricia A. McLagan
4 Learning Organizations 37
Michael J. Marquardt
5 Change Management 47
Jay A. Conger
6 What Smart Trainers Should Know About Organizational Culture 54
Edgar H. Schein
7 Legal Issues for Training and Development 61
Linda Byars Swindling
Part Two: Assessment and Evaluation 71
8 How to Conduct a Needs Assessment that gets Results 73
Seth N. Leiber, Ann W. Parkman, and Karen VanKampen
9 The Intervention Questionnaire 82
Judith A. Hale
10 Performance Analysis: Testing the Waters 96
Allison Rossett and Catherine Tobias
11 The Art and Science of Competency Modeling 107
Richard Lepsinger and Anntoinette Lucia
12 The Four-Level Evaluation Process 122
Donald L. Kirkpatrick
13 the Return on Investment (ROI) Process 133
Jack J. Philips and Patricia Pulliam Phillips
14 Transfer of Learning to Performance 160
Mary L. Broad
15 Developing and Conducting a Legally Defensible Performance Appraisal 176
Gary P. Latham and Deborah L. MacKenzie
Part Three: Training and Development Design 187
16 The Future of Instructional Design 189
William J. Rothwell
17 What Every Smart Trainer Should know about Learning 202
Maxine Arnold Dalton
18 What we know about Adult Learning 210
Ron Zemke and Susan Zemke
19 Designing Effective Training Programs 218
Karen Lawson
20 What I’ve Learned: The Picture is Bigger than you Think! 233
Bob Pike
21 Motivation in the Learning Environment 238
Larry Froman
Part Four: Training and Development Methods 249
22 Facilitating Active Learning 251
Mel Silberman
23 Transform the Person, Not the Behavior 259
Robert Hargrove
24 Involve your Learners: Enhance your Training 268
Fran Rees
25 Training Games and Activities 275
Sivasailam “Thiagi” Thiagarajan
26 What Smart Trainers know about Self-Directed Learning 292
George M. Piskurich
27 Guaranteed Results with Multimedia and Online Training and Education 316
Kevin E. Kruse
28 Applications of Communication Technology in Training and Education 316
Zane L. Berge
Part Five: Employee and Organizational Development 325
29 Diversity: The Right Competitive Strategy for a Changing World 327
Julie O’Mara
30 Learning to Lead 339
James M. Kouzes and Barry Z. Posner
31 Approach Team Training One Step at a Time 352
Lorraine L. Ukens
32 Strategic Employee Development Planning 363
Robert O. Brinkerhoff and Nicholas A. Andreadis
33 Self-Directed New Employee Orientation 375
Jean Barbazette
34 Mentoring to a “T” 382
Beverly Kaye and Marilyn Greist
35 The Critical Importance of Rewards and Recognition in the 21st Century 391
Barbara A. Glanz
Contributors 406
About the Editor 412
Name Index 413
Subject Index 419
