Description

Book Synopsis
Team building and leadership are keys to success in the veterinary practice of the new millennium. Veterinary Healthcare Services: Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice.

Table of Contents

Foreword ix

Preface xi

List of Abbreviations xiii

1 The Era of Revenue Generation – The Front Door Must Swing 3

2 The Appointment Book 21

3 Outpatient Programs and Procedures 33

4 Inpatient Procedures 49

5 Marketing 73

6 Ancillary Services 89

7 New Technologies & Emerging Trends 103

Appendix 1 Programs 117

Appendix 2 Protocols and Bundles 135

Appendix 3 More Receptionist Scripts 147

Appendix 4 More Resort Forms 153

Veterinary Healthcare Services

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    RRP £68.95 – you save £6.89 (9%)

    Order before 4pm today for delivery by Tue 30 Jun 2026.

    A Paperback / softback by Thomas E. Catanzaro, Thom Haig, Peter Weinstein

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      Publisher: John Wiley and Sons Ltd
      Publication Date: 30/08/2000
      ISBN13: 9780813809298, 978-0813809298
      ISBN10: 0813809290
      Also in:
      Veterinary medicine

      Description

      Book Synopsis
      Team building and leadership are keys to success in the veterinary practice of the new millennium. Veterinary Healthcare Services: Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice.

      Table of Contents

      Foreword ix

      Preface xi

      List of Abbreviations xiii

      1 The Era of Revenue Generation – The Front Door Must Swing 3

      2 The Appointment Book 21

      3 Outpatient Programs and Procedures 33

      4 Inpatient Procedures 49

      5 Marketing 73

      6 Ancillary Services 89

      7 New Technologies & Emerging Trends 103

      Appendix 1 Programs 117

      Appendix 2 Protocols and Bundles 135

      Appendix 3 More Receptionist Scripts 147

      Appendix 4 More Resort Forms 153

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