Description

Book Synopsis
Team building and leadership are keys to success in the veterinary practice of the new millennium. Veterinary Healthcare Services: Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice.

Table of Contents

Foreword ix

Preface xi

List of Abbreviations xiii

1 The Era of Revenue Generation – The Front Door Must Swing 3

2 The Appointment Book 21

3 Outpatient Programs and Procedures 33

4 Inpatient Procedures 49

5 Marketing 73

6 Ancillary Services 89

7 New Technologies & Emerging Trends 103

Appendix 1 Programs 117

Appendix 2 Protocols and Bundles 135

Appendix 3 More Receptionist Scripts 147

Appendix 4 More Resort Forms 153

Veterinary Healthcare Services

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£62.06

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RRP £68.95 – you save £6.89 (9%)

Order before 4pm today for delivery by Tue 30 Dec 2025.

A Paperback / softback by Thomas E. Catanzaro, Thom Haig, Peter Weinstein

15 in stock


    View other formats and editions of Veterinary Healthcare Services by Thomas E. Catanzaro

    Publisher: John Wiley and Sons Ltd
    Publication Date: 30/08/2000
    ISBN13: 9780813809298, 978-0813809298
    ISBN10: 0813809290
    Also in:
    Veterinary medicine

    Description

    Book Synopsis
    Team building and leadership are keys to success in the veterinary practice of the new millennium. Veterinary Healthcare Services: Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice.

    Table of Contents

    Foreword ix

    Preface xi

    List of Abbreviations xiii

    1 The Era of Revenue Generation – The Front Door Must Swing 3

    2 The Appointment Book 21

    3 Outpatient Programs and Procedures 33

    4 Inpatient Procedures 49

    5 Marketing 73

    6 Ancillary Services 89

    7 New Technologies & Emerging Trends 103

    Appendix 1 Programs 117

    Appendix 2 Protocols and Bundles 135

    Appendix 3 More Receptionist Scripts 147

    Appendix 4 More Resort Forms 153

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