Includes a self-assessment for each of the six building blocks to successful management
Table of Contents
Preface v
About the Author vii
Introduction: What Leaders and Managers Need to Know About Human Nature 1
1 Assumptions, Perceptions, and Feelings: How They Influence Performance 17
Pre–Chapter 2 Activity: What is My Psychological Type? 51
2 Psychological Type: A Cognitive Approach 63
Pre–Chapter 3 Activity: What Are My Needs? 115
3 Needs: Our Pathways to Competence 125
Pre–Chapter 4 Activity: What Are My Power Bases? 145
4 The Bases of Power: The Uses and Abuses of Influence 153
Pre–Chapter 5 Activity: What is My Conflict Style? 181
5 Conflict: Getting to Resolution 193
6 Values: Our Compass in Life 223
Pre–Chapter 7 Activity: What is My Stress Quotient? 243
7 Stress: Responding to Pressure 255
8 Management Scenarios 289
9 Integration of the Building Blocks 317
Bibliography 331
Index 337
