Description
Book SynopsisThe truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.
The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness.
Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth.
New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.
Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths.
Youâll learn:
â How psychological phenomena like cognitive
Table of Contents
Acknowledgements
Introduction
1 Understand the Truth-Killers (or Why We Resist the Truth)
2 Focus on the Facts
3 Take Their Perspective
4 Set Your Goals
5 Start a Conversation, Not a Confrontation
6 Create a Word Picture
7 Listen with Structure
8 Share the Facts
Conclusion
Notes
Index
