Description
Book SynopsisLearn and understand Microsoft Teams functionality, potential issues, and the tools available to troubleshoot Teams. This book provides a complete overview of Teams Phone system (PSTN) connectivity, call routing and quality troubleshooting, and best practices to support a Teams environment.
The book begins with an introduction to Microsoft Teams and it provides a troubleshooting terminology. You will understand how to identify and develop a systematic approach for troubleshooting Teams. You will learn Teams Phone (voice) management and how to handle issues related to: Direct Routing connectivity, call routing, emergency calling, and much more. The book covers issues related to Teams client-side and external access along with Teams call quality troubleshooting. You will gain knowledge of real-world issues and use Teams troubleshooting tools such as the: Connectivity Analyzer, call diagnostic tool, SBC Syslog, Call Quality Dashboard, and quality analytics tool. You will go
Table of ContentsChapter 1: Introduction (Troubleshooting) Chapter Goal: Troubleshooting introduction
No of pages 20-30
Sub -Topics
1. Introduction
2. What is Microsoft Teams?
3. Why are Teams so popular?
4. Understand troubleshoot approaches
5. Discuss a systematic approach to troubleshooting
6. Summary
Chapter 2: Microsoft Teams Overview Chapter Goal: Whats new in Microsoft Teams and management
No of pages: 30-40
Sub - Topics
1. Introduction
2. Microsoft Teams Service architecture
3. Teams, Team, Channel, file, and Tab
4. Microsoft Teams different client
5. Teams Phone system
6. Teams live Event
7. Introduction of Microsoft Teams admin center
8. Summary
Chapter 3: Identify and Develop Systemic Approach for Teams Troubleshooting
Chapter Goal:
No of pages : 30 -35
Sub - Topics:
1. Introduction
2. Understand Microsoft Teams administration
3. Teams diagnostic logs and collecting process
4. Diagnose common Teams problem
5. Use a troubleshooting methodology using
6. Create and implement a plan of action
7. Summary
Chapter 4: Troubleshoot Teams Identity and Sign-in Issues
Chapter Goal:
No of pages: 30-40
Sub - Topics:
1. Introduction
2. Understand and review Teams network configuration
3. Evaluate and design conditional access policies
4. Understand Teams Identity and troubleshoot Teams account issues
5. Capture and Analyze Teams sign-in logs
6. Troubleshoot issues with Teams apps (first and 3rd party)
7. Troubleshoot problems with public and private channels
8. Troubleshoot file issues for private and public channels
9. Summary
Chapter 5: Troubleshoot Microsoft Teams Call Quality Issue.
Chapter Goal:
1. Introduction
2. Understand and troubleshoot Teams signaling and media flow.
3. Learn and troubleshoot Teams One-to-One and multi-party call flow problem
4. Troubleshoot Teams meeting creation and recording issues
5. Examine Teams content sharing and attendee access problems
6. Effectively manage and troubleshoot Teams live events issues
7. Troubleshoot Teams messaging and reporting problems
8. Troubleshoot file sharing in person-to-person private chat
9. Summary
Chapter 6: Troubleshoot Microsoft Teams Phone System (Calling plan & Direct routing) issue
Chapter Goal:
No of pages: 30-40
Sub - Topics:
1. Introduction
2. Understand Microsoft Teams phone system
a. Teams calling plan
b. Teams Direct Routing
3. Troubleshoot Teams Direct routing (connectivity) issue
4. Troubleshoot emergency calling issues.
5. Troubleshoot Teams Call (PSTN) routing issues.
6. Configure and troubleshoot audio conferencing
7. Troubleshoot dial-plan, voice routing, and emergency call routing policies
8. Troubleshoot phone system issues
9. Summary
Chapter 7: Troubleshooting Teams client-side and external access issues
Chapter Goal:
No of pages: 20-30
Sub - Topics:
1. Introduction
2. Deploy and update Teams client software
3. Troubleshoot Teams client startup and configuration
4. Troubleshoot audio and video devices
5. Troubleshoot Teams desktop client performance issues
6. Understand Teams external and Troubleshoot external (federation) access issues
7. Enable and Troubleshoot Teams Guest access issues
8. Troubleshoot issues interoperating with Skype for Business
9. Summary
Chapter 8: Apply best practices and Teams Optimal Management Using PowerShell
Chapter Goal:
No of pages: 30-40
Sub - Topics:
· Introduction
· Best practices for Implementation QoS
· Best practices for Implementing VPN split tunnel
· Lesson learning for applying Location-Based Routing (LBR)
· Implementations inbound and outbound normalization rules
· Frequently used PowerShell command and script
· Summary
Chapter 9: Teams real-world issue using troubleshooting tools
Chapter Goal:
No of pages: 20-30
Sub - Topics:
1. Introduction
2. Identify and Review Teams troubleshooting tools
a. Connectivity analyzer
b. Call diagnostic tool
3. Understand and use Teams call quality analytics tool
a. Troubleshoot single user call quality issues
4. Use the Call Quality Dashboard to investigate audio and video issues.
a. Investigate organization call quality issues
5. Log parsing tool
6. Diagnose and resolve Teams real-world issues
7. Summary
Chapter 10: PowerBI based Teams call Quality dashboard for call quality troubleshooting Chapter Goal:
No of pages: 30-40
Sub - Topics:
1. Introduction
2. PowerBI and Microsoft Teams
3. Design PowerBI based Teams Reports
4. Design Teams Call Quality dashboard to identify poor audio and video call
5. Use Call quality dashboard for call quality troubleshooting
6. Summary
7. Knowledge check
