Features in-depth case studies of 6 international companies: Coca-Cola, Khazanah Nasional Berhad, IBM, Ameriprise Financial, Royal Bank of Canada and Royal Bank of Scotland
Table of Contents
Acknowledgments ix
Introduction: The Promise of Evidence-Based Change xi
Part One: The Five Principles of Evidence-Based Change 1
1. Information Overload or Persuasive Analytics? 3
2. Where Are Your Pivotal Talent Segments? 27
3. Risk: Is It Just a Four-Letter Word? 49
4. Your HR Portfolio: Is It Less Than the Sum of Its Parts? 77
5. “Spreading Peanut Butter” or Optimizing Investments? 95
Part Two: Six In-Depth Cases of Evidence-Based Change 113
6. Royal Bank of Canada’s HR Partnership 115
7. Coca-Cola Combines Passion and Rigor 135
8. Khazanah Nasional’s Pursuit of Nation Building 149
9. IBM’s Workforce Management Initiative 169
10. Ameriprise Financial Reinvents Its HR Function 185
11. Royal Bank of Scotland Proves People Matter 203
Conclusion: Reflections on What We’ve Learned 221
Appendix: Summary of Lessons Learned 233
References 241
About the Authors 243
Index 245
