Description
Book Synopsis Instructional designers and other training professionals are often forced into order-taking roles. The company wants training on a specific topic--business writing, behavioral interviewing, customer service--and a one-size-fits-all module is produced.
Training That Delivers Results offers a far better way to educate employees, one that connects learning solutions with strategic business goals. Rather than being told what to teach, proactive designers collect data to define problems and develop training interventions. Written by one of the originators of computer-based training, Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. Readers will learn how to:
● Analyze performance gaps
● Create targeted perf
Table of Contents
Contents
Introduction vii
CHAPTER 1 A New Model for Results 1
CHAPTER 2 Performance Consulting 19
CHAPTER 3 Closing the Performance Gap 31
CHAPTER 4 Getting Real Value from Analysis 49
CHAPTER 5 Connecting Objectives to Measurement 79
CHAPTER 6 The Blueprint Meeting 103
CHAPTER 7 Validate Your Strategies with a Prototype 113
CHAPTER 8 Designing for the Classroom— Virtual and Live 125
CHAPTER 9 Designing for E- Learning 139
CHAPTER 10 Designing for Performance Support and M- Learning 153
CHAPTER 11 Validating Success with a Field Test 163
CHAPTER 12 Implementation: The Final Guarantee of Results 171
CHAPTER 13 Making Results Sustainable 181
CHAPTER 14 Conclusion 187
Glossary 191
References and Resources 201
Index 203
