Description

Book Synopsis
For undergraduate and graduate courses in organizational behavior and human resources. This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.

Table of Contents
Brief Contents Part I: Self-Awareness
  • Chapter 1. Skills: An Introduction
  • Chapter 2. Self-Awareness: A Point of Departure
  • Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
  • Chapter 4. Applying Emotional Intelligence
Part II: Communicating
  • Chapter 5. Sending Interpersonal Messages
  • Chapter 6. Listening and Reading Nonverbal Messages
  • Chapter 7. Providing Feedback
  • Chapter 8. Communicating Across Cultures
Part III: Motivating
  • Chapter 9. Goal Setting
  • Chapter 10. Coaching, Counseling, and Mentoring
  • Chapter 11. Empowering People Through Delegation
Part IV: Leading
  • Chapter 12. Politicking
  • Chapter 13. Persuading
  • Chapter 14. Applying Leadership Style
  • Chapter 15. Managing Change
Part V: Teaming
  • Chapter 16. Facilitating Teamwork
  • Chapter 17. Valuing Diversity
Part VI: Problem Solving
  • Chapter 18. Ethical Decision Making
  • Chapter 19. Creative Problem Solving
  • Chapter 20. Resolving Conflicts
  • Chapter 21. Negotiating
Part VII: Integrating Exercises

Training in Interpersonal Skills

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    £150.11

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    RRP £158.01 – you save £7.90 (4%)

    Order before 4pm tomorrow for delivery by Fri 19 Jun 2026.

    A Paperback / softback by Stephen Robbins, Philip Hunsaker

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      View other formats and editions of Training in Interpersonal Skills by Stephen Robbins

      Publisher: Pearson Education (US)
      Publication Date: 02/06/2011
      ISBN13: 9780132551748, 978-0132551748
      ISBN10: 0132551748

      Description

      Book Synopsis
      For undergraduate and graduate courses in organizational behavior and human resources. This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.

      Table of Contents
      Brief Contents Part I: Self-Awareness
      • Chapter 1. Skills: An Introduction
      • Chapter 2. Self-Awareness: A Point of Departure
      • Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
      • Chapter 4. Applying Emotional Intelligence
      Part II: Communicating
      • Chapter 5. Sending Interpersonal Messages
      • Chapter 6. Listening and Reading Nonverbal Messages
      • Chapter 7. Providing Feedback
      • Chapter 8. Communicating Across Cultures
      Part III: Motivating
      • Chapter 9. Goal Setting
      • Chapter 10. Coaching, Counseling, and Mentoring
      • Chapter 11. Empowering People Through Delegation
      Part IV: Leading
      • Chapter 12. Politicking
      • Chapter 13. Persuading
      • Chapter 14. Applying Leadership Style
      • Chapter 15. Managing Change
      Part V: Teaming
      • Chapter 16. Facilitating Teamwork
      • Chapter 17. Valuing Diversity
      Part VI: Problem Solving
      • Chapter 18. Ethical Decision Making
      • Chapter 19. Creative Problem Solving
      • Chapter 20. Resolving Conflicts
      • Chapter 21. Negotiating
      Part VII: Integrating Exercises

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