Description
Book SynopsisReflection is a process by which professionals consider experiences to gain insights about their practice. It supports people to continually improve the way they work and the care they provide, it allows for mistakes to be accepted and analysed rather than repeated, and it is encouraged by professional bodies wishing to foster improvements in services and continuous professional development. Specifically designed for staff working across health and social care, this self-development workbook guides users to reflect on experiences, focus their thoughts, generate new ideas about what good practice looks like, and understand the impact of their actions on others. Expert CQC inspector Terri Salt stresses that through careful reflection everyone in a service can make a difference - and that only when every member of staff seeks to do so can services move beyond the ordinary and start to become genuinely 'Outstanding'.
Table of ContentsPART 1: INTRODUCTION Disclaimer 1. The context 2. Introduction PART 2: WHAT IS OUTSTANDING? 3. What do inspectors think outstanding means? 4. First impressions and lavatories 5. Equality as the root of excellence 6. Evidence or opinion? 7. Honesty and integrity 8. Clarity and shared understanding PART 3: RATINGS AND THE FIVE KEY QUESTIONS 9. Ratings 10. Are they safe? 11. Are they effective? 12. Are they caring? 13. Are they responsive? 14. Are they well-led? PART 4: CONCLUSION 15. To finish Appendix 1: Fundamental Standards of Care Appendix 2: Safeguarding
