Description



Table of Contents
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

Total Quality Management in Information Services

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    A Hardback by Guy St. Clair


      View other formats and editions of Total Quality Management in Information Services by Guy St. Clair

      Publisher: De Gruyter
      Publication Date: 19/03/1997
      ISBN13: 9783598243684, 978-3598243684
      ISBN10:

      Description



      Table of Contents
      Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

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