Description

Book Synopsis
* Written by a leading European academic expert and a practising industrialist. * Provides an up--to--date guide to the central issues of TQM through theory, practice, and empirical research. * Standalone chapters provide a flexible structure. .

Table of Contents
List of Figures.

List of Tables.

Preface.

Glossary of Terms.

1. Total Quality Management: An Introduction.

2. The Received Wisdom on Total Quality Management.

3. The Role of Management in Total Quality Management.

4. Business Process Management.

5. Quality Management Systems.

6. Quality Management Tools and Techniques.

7. Teams and Teamwork.

8. Assessment of Progress.

9. The Introduction of Total Quality Management.

10. Total Quality Management Summary.

Index.

Total Quality Management Blueprint Business

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    A Paperback / softback by Barrie G. Dale, Heather Bunney

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      View other formats and editions of Total Quality Management Blueprint Business by Barrie G. Dale

      Publisher: John Wiley and Sons Ltd
      Publication Date: Publication Date: 23/08/1999
      ISBN13: 9780631195771, 978-0631195771
      ISBN10: 0631195777

      Description

      Book Synopsis
      * Written by a leading European academic expert and a practising industrialist. * Provides an up--to--date guide to the central issues of TQM through theory, practice, and empirical research. * Standalone chapters provide a flexible structure. .

      Table of Contents
      List of Figures.

      List of Tables.

      Preface.

      Glossary of Terms.

      1. Total Quality Management: An Introduction.

      2. The Received Wisdom on Total Quality Management.

      3. The Role of Management in Total Quality Management.

      4. Business Process Management.

      5. Quality Management Systems.

      6. Quality Management Tools and Techniques.

      7. Teams and Teamwork.

      8. Assessment of Progress.

      9. The Introduction of Total Quality Management.

      10. Total Quality Management Summary.

      Index.

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