Description

Book Synopsis
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

This is Service Design Doing

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    A Paperback / softback by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence

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      Publisher: O'Reilly Media
      Publication Date: Publication Date: 19/01/2018
      ISBN13: 9781491927182, 978-1491927182
      ISBN10: 1491927186

      Description

      Book Synopsis
      How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

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