Description

Book Synopsis
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

This is Service Design Doing

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A Paperback / softback by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence

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    Publisher: O'Reilly Media
    Publication Date: 19/01/2018
    ISBN13: 9781491927182, 978-1491927182
    ISBN10: 1491927186
    Also in:
    Computing User interface design and usability

    Description

    Book Synopsis
    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

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