Description

Book Synopsis
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

This is Service Design Doing

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Order before 4pm today for delivery by Mon 19 Jan 2026.

A Paperback / softback by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence

15 in stock


    View other formats and editions of This is Service Design Doing by Marc Stickdorn

    Publisher: O'Reilly Media
    Publication Date: 19/01/2018
    ISBN13: 9781491927182, 978-1491927182
    ISBN10: 1491927186

    Description

    Book Synopsis
    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

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