Description
Book SynopsisThis book outlines the new concept of user engineering and covers the diversity of users, along with the business process that includes the design and the user's experience processes. Although the concept of user experience (UX) has become popular, the definition and the methodology are still ambiguous. User engineering is similar to the user-centered design, but differs in that its scope is not limited to the design process but concerns the whole manufacturing process and the whole usage process, i.e., the whole lifecycle of an artifact. User's perspective is strongly emphasized in this book, hence, its stance is far from that of the marketing approach that usually fails to notice the life and experiences of users after the purchase of an artifact as consumers.
Theory of User Engineering differentiates between the quality in design and the quality in use, and the objective quality characteristics and the subjective quality characteristics. In addition to the user rese
Trade Review
"Compared to other texts, the breadth of the approach to user experience is commendable. The consideration of both design and evaluation in a meaningful and integrated framework is laudable."
— Paul van Schaik, Teesside University, United Kingdom
"Professor Masaaki Kurosu has written a clear, authoritative, thoughtful, readable, and complete description and explanation of a complex topic. His book will be of use to professionals, academics, students, and researchers who wish to gain insight into theoretical/philosophical matters as well as practical discussions that are useful for current or next-generation success of product/service development."
— Aaron Marcus, Aaron Marcus and Associates, USA
"Compared to other texts, the breadth of the approach to user experience is commendable. The consideration of both design and evaluation in a meaningful and integrated framework is laudable."
— Paul van Schaik, Teesside University, United Kingdom
"Professor Masaaki Kurosu has written a clear, authoritative, thoughtful, readable, and complete description and explanation of a complex topic. His book will be of use to professionals, academics, students, and researchers who wish to gain insight into theoretical/philosophical matters as well as practical discussions that are useful for current or next-generation success of product/service development."
— Aaron Marcus, Aaron Marcus and Associates, USA
Table of ContentsPreface; What is the User Engineering?; Usability and UX in the Context of Quality Characteristics; User and Artifacts; Design Process of User Engineering; Understanding the User and the Context of Use; Specifying Requirements; Generating Ideas; Creating the Design Solution; Evaluating Usability; Evaluating UX; Advanced Technology and User Engineering; Toward the Future; Bibliography
