Explains the specific policy and legislation requirements that can promote or impede the effective implementation o
Table of Contents
About the Companion Website vii
Chapter 1 Introduction: The Importance of Speak-up Arrangements 1
Speaking Up in Organizations 1
Speak Up Arrangements: A New Perspective for Theory and Practice 2
Sustainable Speak-up Systems: A Model 3
Rationale 4
Who Should Read This Book? 7
Purpose of the Book 8
About the Authors 9
About the Book 10
Endnotes 11
Chapter 2 Why Speak-up Systems: Why Now? 13
Introduction 13
Background: Why Speak-up Systems, Why Now? 13
Endnotes 37
Chapter 3 A Comparative Study of Speak-up Arrangements in Banking, Engineering, and Healthcare Sectors 41
Introduction 41
Banking 42
Engineering 55
Healthcare 66
Conclusion 76
Endnotes 78
Chapter 4 Challenges and Obstacles to Effective Speak-up Arrangements 83
How Do People Speak Up? 84
Whistleblowing Is a Protracted Process 88
What Expectations Do Speak-ups Entail? 92
Challenges of Operating Speak-up Arrangements 97
Barriers to Responsiveness 106
Strategies for Trustworthiness (and Their Potential Pitfalls) 108
Facilitators of Responsiveness 117
Using Speak-up Data 119
Bringing It All Together: A Model for Developing Sustainable Speak-Up Systems 121
Conclusion 122
Endnotes 123
Chapter 5 Speak-up Procedures: A Guide for Professionals 127
Executive Summary 127
Benefits of Effective Speak-up Arrangements: 128
Recommendations 129
Endnotes 137
Chapter 6 Conclusions 139
Academic Literature 139
Empirical Work 142
A Framework for Understanding Speak-up Arrangements 144
Practical Relevance and Recommendations 146
Endnotes 147
Bibliography 149
Appendix 1 Speak-up Arrangements – Key Theories 163
Appendix 2 Project Methodology 167
Appendix 3 Other Resources 169
Index 171
