Description
Book SynopsisAmazon's despoticautomation and surveillance technologies may well be its downfall
Trade Review'This accessible and richly detailed book brings together fascinating interviews with Italian Amazon workers, historical and economic analysis, and thoughtful critique'
-- Lisa Nakamura, Lisa Nakamura, Director of the Digital Studies Institute and the Gwendolyn Calvert Baker Collegiate Professor of American Culture at the University of Michigan
'Delfanti has done here what more critics of Amazon should - listen carefully to the people whose work makes the corporation function. Those of us fighting for a better future than Amazon's dystopia have much to learn from this book'
-- Dania Rajendra, Inaugural Director, Athena Coalition
‘Takes us to the heart of Amazon’s empire and masterfully unpacks the intensive labor, hyper-surveillance, and gamification of work that warehouse laborers experience each day’
-- Veena Dubal, Professor of Law, University of California, Hastings College of Law
‘Deftly examines the dichotomy between Amazon's public personas and its union-busting, worker-surveilling behavior in fulfillment centers around the world’
-- ‘Engadget’
Table of ContentsList of figures
A note on methods
Acknowledgments
1. Relentless
2. Work hard
3. Have fun
4. Customer obsession
5. Reimagine now
6. Make history
Notes
Index
