Up-to-date, practical guidance for th
Table of Contents
Preface xiii
Part I Volunteer Resource Program Assessment, Analysis, And Planning 1
Organizational Assessment And Planning
Chapter 1 Volunteer Models and Management 3
R. Dale Safrit, EdD
North Carolina State University
Ryan Schmiesing, PhD
Ohio Community Service Council
Chapter 2 Volunteer Demographics 31
Harriett C. Edwards, EdD
R. Dale Safrit, EdD
Kimberly Allen, PhD
North Carolina State University
Chapter 3 Preparing the Organization for Volunteers 55
Jeffrey L. Brudney, PhD
Cleveland State University
Digital A (www.wiley.com/go/volhandbook) Volunteer Management of Governance Volunteers A.1
Keith Seel, PhD, CVA
Mount Royal University
Chapter 4 Shaping an Organizational Culture of Employee and Volunteer Commitment 81
Judith A. M. Smith, DM
HandsOn Jacksonville, Inc.
Digital B (www.wiley.com/go/volhandbook) Understanding the Changing Organization as a Primary Context for Volunteering B.1
Judith A. M. Smith, DM
HandsOn Jacksonville, Inc.
Digital C (www.wiley.com/go/volhandbook) Organizational and Programmatic Benefits from Adversity:Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and Its Programs C.1
Elizabeth Power, MEd
EPower & Associates, Inc.
Operational Assessment And Planning
Chapter 5 Maximizing Volunteer Engagement 103
Sarah Jane Rehnborg, PhD
Meg Moore, MBA
University of Texas at Austin
Chapter 6 Assessment, Planning, and Staffing Analysis 125
Cheryle N. Yallen, MS
CNY Enterprises
Barbara K. Wentworth, MS
Chapter 7 Policy Development for Volunteer Involvement 149
Linda L. Graff, BSW, MA
Linda Graff And Associates Inc.
Digital D (www.wiley.com/go/volhandbook) Options for Volunteer Involvement D.1
Bryan D. Terry, PhD
Amy M. Harder, PhD
Dale W. Pracht, PhD
University of Florida
Digital E (www.wiley.com/go/volhandbook) Managing Voluntourism E.1
Muthusami Kumaran, PhD
University of Florida
Joanna Pappas
Faith Ventures Investment Corporation
Part II Strategic Deployment And Implementation 203
Accession
Chapter 8 The Latest Approach to Volunteer Recruitment: Competency-Competence Pathways and Volunteer 205
Resource Management Systems
Stephen Hobbs, EdD
WELLth Learning Network
Digital F (www.wiley.com/go/volhandbook) Marketing Volunteerism for Specialized Cohorts F.1
Lori Gotlieb
The Arthritis Society, Ontario Region
Chapter 9 Orientation: 227
Welcoming New Volunteers into the Organization Harriett C. Edwards, EdD
North Carolina State University
Training
Chapter 10 Training Volunteers 237
Mary Kay Hood, MS
Hendricks Regional Health
Communications
Chapter 11 Volunteer and Staff Relations 255
Nancy Macduff, MACE
Macduff/Bunt Associates
Chapter 12 Communicating with Volunteers and Staff 273
Denise Sevick Bortree, PhD
Penn State University
Digital G (www.wiley.com/go/volhandbook) Social Media and Volunteer Programs G.1
Nancy Macduff, MACE
Macduff/Bunt Associates
Program Management
Chapter 13 Volunteer Performance Management: The Impact Wheel 287
Julie Anne Cross, PhD
Stratagem, Inc.
Stephen Hobbs, EdD
WELLth Learning Network
Digital H (www.wiley.com/go/volhandbook) Effective Leadership and Decision-Making H.1
Nicole LaMee Perez Steadman, PhD
University of Florida
Chapter 14 Risk Management in Volunteer Involvement 323
Linda L. Graff, BSW, MA
Linda Graff And Associates Inc.
Digital I (www.wiley.com/go/volhandbook) Information System Tools for Volunteer Management I.1
Debra C. Burrows, PhD
The Pennsylvania State University
Digital J (www.wiley.com/go/volhandbook) Executive and Managerial Coaching in Nonprofits: Critical Leadership Development J.1
Milena Meneghetti, MSc, CHRP, Registered Psychologist
Family Psychology Centre
Part III Results And Evaluation 361
Chapter 15 Evaluating the Volunteer Program: Contexts and Models 363
Jeffrey L. Brudney, PhD
Cleveland State University
Tamara G. Nezhina, PhD
DePaul University
Chapter 16 Evaluating Impact of Volunteer Programs 389
R. Dale Safrit, EdD
North Carolina State University
PART IV (www.wiley.com/go/volhandbook) APPLIED MANAGEMENT PRACTICE
Digital K (www.wiley.com/go/volhandbook) Mission Fulfillment (Even During Challenging Times) K.1
Brian P. Higley, PhD
The Building Blocks LLC and the University of North Florida
Martin Heesacker, PhD
University of Florida
Brian J. Mistler, PhD
Hobart and William Smith Colleges
Justin Farinelli, BS
Second Lieutenant U.S. Army
Digital L (www.wiley.com/go/volhandbook) Ethics: Professional Ethics for Volunteers L.1
Joan E. Pynes, PhD
University of South Florida
Digital M (www.wiley.com/go/volhandbook) Professionalism and Credentialing in the Field of Volunteer Management M.1
Lawrence Ullian, EdD and CVA
Muskie School of Public Service, University of Southern Maine
Anne B. Schink, CVA
Consultant in Volunteer Management
Digital N (www.wiley.com/go/volhandbook) Advocacy in Volunteer Management N.1
Anne B. Schink, CVA
Consultant in Volunteer Management
Lawrence Ullian, EdD, CVA
Muskie School of Public Service, University of Southern Maine
Digital O (www.wiley.com/go/volhandbook) National, State, and Local Community Programs for Volunteer Resource Managers O.1
Kristin Callazzo Hodgson, CAE
Clinical and Laboratory Standards Institute
Digital P (www.wiley.com/go/volhandbook) Volunteer Management: Hospice Organizations P.1
Ginny Burns, CVA
Big Bend Hospice
Digital Q (www.wiley.com/go/volhandbook) Volunteer Resource Management in Local Development Organizations: An International Perspective (Portugal) Q.1
Timothy L. Koehnen, PhD, Professor Associado
University of Tras-os-Montes e Alto Douro
Digital R (www.wiley.com/go/volhandbook) International Volunteer Management R.1
Marilyn K. Lesmeister, PhD
Pamela Rose, PhD
Oregon State University
Erin Barnhart, PhD Candidate
Effective Altruism, LLC
About the Editor 409
About the Contributors 411
About the Web Site 427
Index 429
