Description

Book Synopsis
The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.

Table of Contents

Foreword ix

Acknowledgments xv

Introduction Stepping onto the Invisible Bridge: Your Journey toward the Exceptional xix

Chapter 1 The Trouble with Success: The Tyranny of the 80/20 Rule 1

Chapter 2 Contact: The Humble Foundation of the Ultimate Client Experience 9

Chapter 3 Segmentation: The Supernova Non-negotiable 19

Chapter 4 Organization: Promises Made, Promises Kept 41

Chapter 5 Planning: Inspired Action 57

Chapter 6 Acquisition: Explosive Growth under Control 73

Chapter 7 Leading the Practice: Leaders Developing Leaders 91

Final Thoughts on Moving Forward 113

About the Author 117

Index 119

The Supernova Advisor

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    A Hardback by Robert D. Knapp

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      Book details

      Publisher John Wiley & Sons Inc
      Published 9 January 2008
      ISBN-13 9780470249277
      978-0470249277
      ISBN-10 0470249277

      Description

      Book Synopsis
      The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.

      Table of Contents

      Foreword ix

      Acknowledgments xv

      Introduction Stepping onto the Invisible Bridge: Your Journey toward the Exceptional xix

      Chapter 1 The Trouble with Success: The Tyranny of the 80/20 Rule 1

      Chapter 2 Contact: The Humble Foundation of the Ultimate Client Experience 9

      Chapter 3 Segmentation: The Supernova Non-negotiable 19

      Chapter 4 Organization: Promises Made, Promises Kept 41

      Chapter 5 Planning: Inspired Action 57

      Chapter 6 Acquisition: Explosive Growth under Control 73

      Chapter 7 Leading the Practice: Leaders Developing Leaders 91

      Final Thoughts on Moving Forward 113

      About the Author 117

      Index 119

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