Description
Book SynopsisThe Stakeholder Perspective places people at the center of both projects and project management. It gives to the project management community a helpful, innovative, stakeholder-centered approach to increase projects' delivered value and success rate. It presents a logical model also called the Stakeholder Perspective, which acts as the reference point in a structured path to effectiveness. Starting from the analysis of a project's stakeholders, the model integrates both rational and relational innovative approaches. Its continuous focus on stakeholder requirements and expectations helps to set a proper path, and to maintain it, in order to target success and to achieve goals in a variety of projects with different size and complexity. The book presents a set of innovative and immediately applicable techniques for effective stakeholder identification and classification, as well as analysis of stakeholder requirements and expectations, key stakeholders management, stakeholder n
Table of Contents
I.THE STAKEHOLDER PERSPECTIVE. 1. Stakeholder, Who are They? 2. The Recent Central Role of Stakeholders in Project Management. 3. Stakeholder Identification: Integrating Multiple Classification and Behavioral Models. 4. Stakeholder Analysis: a Systemic Approach. 5. Key Stakeholders Management: Principles of Effective Direct Communication. 6. Stakeholder Network Management: Informative and Interactive Communication. 7. Basic Personal and Interpersonal Skills: Personal Mastery, Leadership, Teaming. 8. Ethics in Stakeholder Relations. II. THE RELATIONSHIP MANAGEMENT PROJECT. 9. Stakeholder Relations and Delivered Value: an Indissoluble Link. 10. Satisfying Stakeholder Requirements and Expectations: the Critical Success Factor. 11. Facing Successfully Different Levels of Project Complexity. 12. Targeting both Project and Business Value Generation by using KPIs. 13. Relationship Management Project: A Structured Path to Effectiveness. 14. New Stakeholder-Centered Trends: Project Management X.0.
