Description

Book Synopsis
Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

The Southwest Airlines Way

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    RRP £15.99 – you save £1.60 (10%)

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    A Paperback / softback by Jody Hoffer Gittell

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      Publisher: McGraw-Hill Education - Europe
      Publication Date: Publication Date: 16/06/2005
      ISBN13: 9780071458276, 978-0071458276
      ISBN10: 71458271

      Description

      Book Synopsis
      Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

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