A variety of theoretical models for assessing the cognitive, affective, and behavioral facets of listening are presented alongside 65 measurement profiles Outlines cutting-edge trends in listening research, as well as the complexities involved
Table of Contents
Notes on Contributors xi
Preface xxii
Section One Decisions for the Measurement of Listening 1
Chapter 1 Defining Listening: A Historical, Theoretical, and Pragmatic Assessment 3
Debra L. Worthington and Graham D. Bodie
Section Two Methodological Trends, Challenges, and Opportunities in Listening Research 19
Chapter 2 Measuring Listening 21
Graham D. Bodie and Debra L. Worthington
Chapter 3 Qualitative Approaches and Listening Research 45
Barbara Cook Overton
Chapter 4 Modeling and Measuring Cognitive Components of Listening 70
Debra L. Worthington
Chapter 5 Measuring Affective Components of Listening 97
Graham D. Bodie and Susanne M. Jones
Chapter 6 Measuring Behavioral Components of Listening 123
Graham D. Bodie
Section Three Measurement Profiles 151
Profile 1 The Academic Listening Self-rating Questionnaire (ALSA) 153
Vahid Aryadoust and Christine C. M. Goh
Profile 2 Active - Empathic Listening Scale (AELS) 161
Shaughan A. Keaton
Profile 3 Active Listening Attitude Scale (ALAS) 167
Brock Bybee and Jonathon Frost
Profile 4 Active Listening Observation Scale (ALOS) 174
Andrea J. Vickery
Profile 5 Affectionate Communication Scale (TAS) (Trait-Given & Trait-Received) 180
Kory Floyd and Mark Alan Generous
Profile 6 Affectionate Communication Index (ACI) 186
Kory Floyd and Lisa J. van Raalte
Profile 7 Attributional Complexity Scale (ACS) 191
Michael Navarro
Profile 8 Audio Message Complexity: Audio Content Change (Acc) and Audio Information Introduced (Aii) 198
Robert F. Potter and Annie Lang
Profile 9 Communicative Adaptability Scale (CAS) 204
Gwen A. Hullman
Profile 10 Communication Competency Assessment Instrument (CCAI) 212
Phil Backlund
Profile 11 Communication Functions Questionnaire (CFQ-30) 217
Graham D. Bodie
Profile 12 Conversational Listening Span (CLS) 224
Debra L. Worthington and Courtney Edwards
Profile 13 Conversational Sensitivity Scale (CSS) 232
Debra L. Worthington
Profile 14 The Couples Helping Exercise 239
Andrew C. High, Jenny L. Crowley, and Emily M. Buehler
Profile 15 Doctors’ Interpersonal Skills Questionnaire (DISQ) 246
Helen Meldrum
Profile 16 Effective Listening and Interactive Communication Scale (ELICS) 252
Gillian King and Michelle Servais
Profile 17 Empathic Accuracy: Standard Stimulus Paradigm (EA-SSP) 259
Vivian Ta and William Ickes
Profile 18 Empathic Accuracy: Unstructured Dyadic Interaction Paradigm (EA-UDIP) 265
Vivian Ta and William Ickes
Profile 19 Facilitating Listening Scale (FLS) 272
Avraham N. Kluger and Osnat Bouskila-Yam
Profile 20 Five Facet Mindfulness Questionnaire (FFMQ) 281
Carly M. Danielson and Susanne M. Jones
Profile 21 Functional Magnetic Resonance Imaging (fMRI) 290
Iballa Burunat and Elvira Brattico
Profile 22 Highly Sensitive Person Scale (HSPS) 299
Christopher C. Gearhart
Profile 23 HURIER Listening Profile 306
Margarete Imhof
Profile 24 Informational Reception Apprehension Test (IRAT) 313
Shaughan A. Keaton
Profile 25 Interaction Involvement Scale (IIS) 319
Debra L. Worthington
Profile 26 Feffer’s Interpersonal Decentering 327
Molly S. Tucker and Sharon Rae Jenkins
Profile 27 Interpersonal Process Recall (IPR) 334
Christopher T. Belser
Profile 28 Interpersonal Reactivity Index (IRI) 340
Shaughan A. Keaton
Profile 29 Language Style Matching (LSM) 348
Kaitlin Cannava
Profile 30 Leader-Member Exchange 7 Questionnaire (LMX-7) 354
Lisa K. Hanasono
Profile 31 Listenability Style Guide (LSG) 361
Graham D. Bodie
Profile 32 Listening Concepts Inventory (LCI and LCI-R) 372
Debra L. Worthington
Profile 33 Listening Fidelity (LF) 379
Margarete Imhof
Profile 34 Listening Practices Feedback Report (LPFR) 387
Debra L. Worthington
Profile 35 Listening Span Tests 394
Margarete Imhof
Profile 36 Listening Styles Profile-Revised (LSP-R) 402
Graham D. Bodie and Debra L. Worthington
Profile 37 Medical Communication Competence Scale (MCCS) 410
Danielle Blanch-Hartigan
Profile 38 Memory for Conversation 419
Jonathon Frost and Brock Bybee
Profile 39 Metacognitive Awareness Listening Questionnaire (MALQ) 430
Christine C. M. Goh
Profile 40 Metacognitive Listening Strategies Instrument (MLSI) 438
Laura A. Janusik
Profile 41 Microanalysis of Face-to-Face Dialogue (MFD) 445
Janet Bavelas, Jennifer Gerwing, Sara Healing, and Christine Tomori
Profile 42 Multidimensional Evaluation of Enacted Social Support (MEESS) 453
Daena J. Goldsmith and Abbey Griscom
Profile 43 Multitasking While Listening 458
Jonathon Frost and Brock Bybee
Profile 44 Narrative Believability Scale (NBS-12) 465
Graham D. Bodie
Profile 45 Narrative Engagement Measure (NEM) 469
Jenny L. Crowley and Jennifer A. Jackl
Profile 46 Weinstein Noise Sensitivity Scale (WNSS) 475
Debra L. Worthington
Profile 47 Nonverbal Immediacy Measures 482
Jane B. Teel
Profile 48 Normative Message Processing Scale (NMPS) 496
R. Kelly Aune and Rodney A. Reynolds
Profile 49 Ordinary Conversation Scale (OCS) 504
Brian Lakey and Travis Sain
Profile 50 Organizational Listening Survey (OLS) 509
Laura A. Janusik
Profile 51 Perceived Partner Responsiveness Scale (PPRS) 516
Harry T. Reis, Dev Crasta, Ronald D. Rogge, Michael R. Maniaci, and Cheryl L. Carmichael
Profile 52 Profile of Nonverbal Sensitivity (PONS) 522
Laura A. Janusik
Profile 53 Rational-Experiential Inventory–40 (REI-40) 530
Shaughan A. Keaton
Profile 54 Relational Framing 537
Denise Haunani Solomon and Sara K. Salmon
Profile 55 Rhetorical Sensitivity Scale (RHETSEN) 545
Shaughan A. Keaton
Profile 56 Role Category Questionnaire (RCQ) 552
Andrea J. Vickery
Profile 57 Self-Perceived Listening Competence Scale (SPLCS) 560
Margarete Imhof
Profile 58 Talkaholic Scale (Compulsive Communication Scale) (TAS) 566
Debra L. Worthington
Profile 59 Team Listening Environment (TLE) 573
Michelle K. Johnston and Kendra Reed
Profile 60 Time Studies 578
Graham D. Bodie
Profile 61 The Listening Test of the Internet-Based Test of English as a Foreign Language (TOEFL iBT) 592
Vahid Aryadoust
Profile 62 Verbal Aggressiveness Scale (VAS) 599
Timothy R. Levine
Profile 63 Taxonomy of Verbal Response Modes (VRM) 605
William B. Stiles
Profile 64 Watson-Barker Listening Test (WBLT) 612
Debra L. Worthington
Profile 65 Willingness to Listen (WTL) 617
Andrea J. Vickery
Index 624
