Description
Book SynopsisEverything you need to design, implement, and manage a successfulQFD program The QFD Handbook is a total how-to guide for companiesplanning to initiate a QFD program as well as those that alreadyhave one in place. Over the course of 23 contributed chapters,organized according to subject area, this book tutors managers andengineers in basic and advanced QFD principles and practices. Amongmore advanced topics covered are Taguchi methods, FMEA, TRIZ, andBusiness Process Reengineering. In addition to traditionalapplication areas, you will find in-depth discussions of QFD in ISO9000, QS 9000, environmental life cycle, service design, robustdesign, and software design. On the disk Designed to function inconjunction with the book or as a stand-alone tool for everydayuse, the QFD/Pathway software helps QFD teams to develop, deploy,and manage a complete QFD program. This user-friendly, interactivesoftware tool provides valuable assistance at each step of the QFDprocess, helping members define c
Table of ContentsPartial table of contents:
INTRODUCTION TO QFD.
Step-by-Step QFD: A Strategy for Success (J. Terninko).
USING QFD ON A PROJECT BASIS.
QFD and Creativity (K. Hofmeister).
QFD and Robust Design (S. Taguchi, et al.).
QFD and Theory of Inventive Problem Solving (S. Ungvari).
QFD and Designing Software (R. Zultner).
APPLYING QFD ON AN ONGOING BASIS.
Applying QFD to Robust Quality Systems (W. Harral).
MANAGING AND MONITORING QFD.
Getting to Know the Customer Before Design Using QFD (G.Mazur).
Appendices.
Glossary.
Bibliography.
Index.
