Description
Book SynopsisWe do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish th
Trade ReviewOne of the Strategy+Business Best Business Books 2016 in Management Winner of the 2016 Bronze Medal in Operations Management / Lean / Continuous Improvement, Axiom Business Book Awards Honorable Mention for the 2016 PROSE Award in Business, Finance & Management, Association of American Publishers "[In The Process Matters, Brockner] suggests ways managers can include employees in the process while maintaining trust--and keeping the best workers."--BizEd Magazine "[The Process Matters] is packed with examples from organizational settings... but, as Brockner contends, it is also relevant to anyone in an authority position, including parents, educators and politicians."--National
Table of ContentsAcknowledgments vii 1 Introduction 1 2 It's Only Fair 21 3 Making Change Happen: It's All (or at Least Largely) in the Process 53 4 Taking the Process Personally 123 5 For Ethicality, the Process Also Matters 184 6 A High-Quality Process: Easier Said Than Done 233 Appendixes A The Change Implementation Survey 271 B Scoring Guide for the Change Implementation Survey 276 C Measure of Regulatory Focus 278 D Measure of Work Regulatory Focus 281 E Measure of "Openers" 283 F Allport-Vernon-Lindzey Values 284 G Measure of Moral Identity 286 H Measure of Emotional Reappraisal 288 Notes 291 Index of Names 305 Index of Subjects 311
