Description
Book SynopsisThe national bestseller from the host of CBC Radio’s White Coat, Black Art—now in paperback!
In the high-pressure and complex setting of health care, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Doctors are learning art appreciation to improve diagnostic skills. Hospitals are adopting airplane-style “black boxes” in operating rooms to reduce errors and create better teams. And lessons from the medical world are helping to build better teamwork outside hospitals. Through board games like Friday Night at the ER, Fortune 500 companies and other organizations are learning that running a busy emergency room provides valuable insight that can help anyone who is part of a team, or leads one, to be more effective.
Although a group is not a team, any group can become a team. Drawing on groundbreaking research, including how to l
