Description

Book Synopsis

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.



Table of Contents

Introduction QUESTIONS & ANSWERS THE BALDRIGE CRITERIA Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Workforce Focus, Process Management, Results, ADDITIONAL READING

The Pocket Guide to the Baldrige Award Criteria

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    A Paperback / softback by Mark Graham Brown, Jonathan Craig

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      Book details

      Publisher Apple Academic Press Inc.
      Published 10 June 2013
      ISBN-13 9781482205275
      978-1482205275
      ISBN-10 1482205270
      Also in:
      Production and quality control management Quality Assurance

      Description

      Book Synopsis

      Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.



      Table of Contents

      Introduction QUESTIONS & ANSWERS THE BALDRIGE CRITERIA Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Workforce Focus, Process Management, Results, ADDITIONAL READING

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