Description

Book Synopsis

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.



Table of Contents

Introduction QUESTIONS & ANSWERS THE BALDRIGE CRITERIA Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Workforce Focus, Process Management, Results, ADDITIONAL READING

The Pocket Guide to the Baldrige Award Criteria

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Order before 4pm today for delivery by Fri 19 Dec 2025.

A Paperback / softback by Mark Graham Brown, Jonathan Craig

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    View other formats and editions of The Pocket Guide to the Baldrige Award Criteria by Mark Graham Brown

    Publisher: Apple Academic Press Inc.
    Publication Date: 10/06/2013
    ISBN13: 9781482205275, 978-1482205275
    ISBN10: 1482205270
    Also in:
    Production and quality control management Quality Assurance

    Description

    Book Synopsis

    Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.



    Table of Contents

    Introduction QUESTIONS & ANSWERS THE BALDRIGE CRITERIA Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Workforce Focus, Process Management, Results, ADDITIONAL READING

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