Description
Book SynopsisThe Performance Consultant's Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
Table of ContentsFigures xi
CD-ROM Contents xv
Preface xvii
Introduction xxi
Part One Making the Transition 1
1.Performance Consulting 3
2.The Transition 33
3.Costs 57
4.Credibility and Influence 79
5.Sustaining Change 103
Part Two Performance Consulting 113
6.Environment and Norms 115
7.Needs Assessment and Cause Analysis 137
8.Interventions 169
9.Measuring Results 199
10.Measuring People Performance 217
Index 243
About the Author 265
How to Use the CD-ROM 267
