Description

Book Synopsis
Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

The Ombudsman Handbook Designing and Managing an

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    Order before 4pm tomorrow for delivery by Fri 19 Jun 2026.

    A Paperback by James T. Ziegenfuss, Patricia O’Rourke

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      View other formats and editions of The Ombudsman Handbook Designing and Managing an by James T. Ziegenfuss

      Publisher: McFarland and Company, Inc.
      Publication Date: 12/30/2010 12:00:00 AM
      ISBN13: 9780786448968, 978-0786448968
      ISBN10: 0786448962

      Description

      Book Synopsis
      Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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