Description

Book Synopsis

Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You'll also learn important soft skills that today's employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.

Table of Contents

Part I: THE OFFICE IN A CHANGING BUSINESS WORLD. 1. The Office Environment. 2. Office Competencies. 3. Information Management and Efficiency. Part II: COMMUNICATING EFFECTIVELY. 4. Written Communication. 5. Oral Communication. 6. Telephone Communications. Part III: PROCESSING AND UNDERSTANDING FINANCIAL INFORMATION. 7. Banking and Payroll. 8. Financial Reports and Procedures. Part IV: MANAGING YOUR WORK LIFE. 9. Time and Workstation Management. 10. Meetings and Travel. 11. Records Management. 12. Processing Mail. Part V: MANAGING YOUR CAREER. 13. Planning and Advancing Your Career. 14. Ongoing Professional Development.

The Office

    Product form

    A Hardback by Mary Ellen Oliverio, William R. Pasewark, Bonnie R. White

    £133.95

    Includes FREE delivery

    Order before 4pm on Monday for delivery by Wed 2 Dec 2026.

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      Book details

      Publisher South Western Educational Publishing
      Published 2 March 2018
      ISBN-13 9781337281362
      978-1337281362
      ISBN-10 1337281360
      Also in:
      Office systems and equipment

      Description

      Book Synopsis

      Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You'll also learn important soft skills that today's employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.

      Table of Contents

      Part I: THE OFFICE IN A CHANGING BUSINESS WORLD. 1. The Office Environment. 2. Office Competencies. 3. Information Management and Efficiency. Part II: COMMUNICATING EFFECTIVELY. 4. Written Communication. 5. Oral Communication. 6. Telephone Communications. Part III: PROCESSING AND UNDERSTANDING FINANCIAL INFORMATION. 7. Banking and Payroll. 8. Financial Reports and Procedures. Part IV: MANAGING YOUR WORK LIFE. 9. Time and Workstation Management. 10. Meetings and Travel. 11. Records Management. 12. Processing Mail. Part V: MANAGING YOUR CAREER. 13. Planning and Advancing Your Career. 14. Ongoing Professional Development.

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