Description

Book Synopsis
How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.

The Offer You Can't Refuse: What If Customers

Product form

£24.00

Includes FREE delivery

RRP £30.00 – you save £6.00 (20%)

Order before 4pm tomorrow for delivery by Wed 24 Dec 2025.

A Paperback / softback by Steven Van Belleghem

15 in stock


    View other formats and editions of The Offer You Can't Refuse: What If Customers by Steven Van Belleghem

    Publisher: Lannoo Publishers
    Publication Date: 02/10/2020
    ISBN13: 9789401470353, 978-9401470353
    ISBN10: 9401470359
    Also in:
    Customer services

    Description

    Book Synopsis
    How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.

    Recently viewed products

    © 2025 Book Curl

      • American Express
      • Apple Pay
      • Diners Club
      • Discover
      • Google Pay
      • Maestro
      • Mastercard
      • PayPal
      • Shop Pay
      • Union Pay
      • Visa

      Login

      Forgot your password?

      Don't have an account yet?
      Create account