Description
Book SynopsisQuality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value. No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to quality management in their day-to-day professional lives. This volume offers such people an unique entry into the universe of quality management, providing not only a cartography of quality standards and their modes of application with particular attention to the ISO standards but also a broader cultural context, with chapters on the history, prizes, deontology and moral implications of systems of quality management. This book thus opens the door to all those eager to take the first steps to learning how the principles of quality are organized today, and how they can be applied to his or her own activity.
Table of ContentsThe Environment of Quality
The Quality Approach: Concepts and Definitions
The History of Quality
The ISO 9000 Family of Quality Management Systems
Safety of the Food Chain and the ISO 22000 Family
Quality Management in Laboratories: ISO 17025
Key ISO Management Systems
Total Quality: Personalities that Stand Out
Total Quality Management: Prices
The Toyota Way and the Toyota Production System (TPS)
Quality Control and the Six-Sigma Approach
Moral and Ethical Elements
Deontology of Professions and Functions
Environmental Management and the ISO 14000 Family
Social Responsibility of Organizations and ISO 26000
