Description
Book SynopsisThe No Complaining Rule shares the simple, yet profound, message that negativity and complaining are sabotaging the people, culture and success of far too many organizations. The book will first assess if you are indeed a complainer and what kind of complainer you potentially are.
Trade ReviewA story about Positive Ways to Turn Complaints into Solutions, Innovations, and Success
Every complaint represents an opportunity to turn something negative into a positive!
"Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge."-Coach Lou Holtz
"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower-stress environments."-Nathan Whitaker coauthor of Quiet Strength(with Tony Dungy)
"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."-Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count
Table of ContentsAcknowledgments ix
Introduction xi
1 Hope 1
2 On Fire 3
3 Morale 7
4 The Phone Call 11
5 The Real Problem 15
6 Traffic 17
7 The Talk 23
8 The Cost of Negativity 27
9 It Could Be Worse 31
10 Cancer 35
11 The Positive Road 41
12 The Complaining Fast 45
13 Three No Complaining Tools 49
14 No News Is Good News 51
15 Fundamentals of Prosperity 53
16 The Bloggers 59
17 The Yard Guy 63
18 Friday 67
19 The Meeting 73
20 Positive Principles 75
21 Questions 83
22 More Traffic 87
23 Sunday 89
24 Monday 93
25 Hope Shares the No Complaining Rule 95
26 The Rollout 101
27 Play to Win 105
28 Hope Receives the News 107
29 Six Months Later 111
30 It's All Good 115
31 No Complaining Rule Action Plan 121
No Complaining Week Personal Action Plan 129
Are You a Complainer? Assessment 133
www.NoComplainingRule.com Web Site Information 137
Is Your Organization Positive or Negative? 139
Invite Someone On Your Bus 140
The Energy Bus Training Program 141
Other Books by Jon Gordon 143
Index 145
