Description

Book Synopsis
Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.

The Measure of Library Excellence Linking the

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    A Paperback by Despina Dapias Wilson, Theresa Del Tufo, Anne E.C. Norman

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      Publisher: McFarland & Company
      Publication Date: 11/30/2007 12:00:00 AM
      ISBN13: 9780786430369, 978-0786430369
      ISBN10: 0786430362

      Description

      Book Synopsis
      Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.

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