Description

Book Synopsis
Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.

The Measure of Library Excellence Linking the

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A Paperback by Despina Dapias Wilson, Theresa Del Tufo, Anne E.C. Norman

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    View other formats and editions of The Measure of Library Excellence Linking the by Despina Dapias Wilson

    Publisher: McFarland & Company
    Publication Date: 11/30/2007 12:00:00 AM
    ISBN13: 9780786430369, 978-0786430369
    ISBN10: 0786430362
    Also in:
    Library, archive and information management

    Description

    Book Synopsis
    Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.

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