Description
Book SynopsisIn private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
Trade Review"'The Managed Heart' is written so accessibly that it appeals to both the academic and the general reader. It is best when it delineates how and why we manage our emotions according to our gender or social class." * New York Times *
"[The] book is topically informative, critical of capitalism in a fresh way, and illuminating on the gender issue in emotions." * American Journal of Sociology *
"This is a finely crafted study of the work and inner lives of airline flight attendants. . . . strongly recommend[ed] to everyone, not just to specialists on emotions." * Contemporary Sociology *
"This is an important work. It is an interesting and provocative introduction to a crucial topi that deserves further research and thought." * Academy of Management Review *
"Hochschild's work is significant for its illumination of new, disturbing, and everyday alienations of consciousness and feeling. Among other things, her line of inquiry suggests a new understanding of the social construction of gender and its relation to capitalism and power." * Signs *
"On the whole, this is a superb book. Hochschild has tackled a heretofore largely ignored dimension of human social existence." * Social Forces *
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The Managed Heart 's impact was—and still is—profound. It has probably done more than any other single publication to ignite and shape the exponential growth of the sociology of emotions—especially emotion is organisations." * Culture and Organization *
"Hochschild [has] developed a language to identify how both feeling and time are transformed into commodities to be used in the service of capital." * Theory & Event *
Table of ContentsPreface to the 2012 Edition Preface to the First Edition Acknowledgments Part One/Private Life 1. Exploring the Managed Heart 2. Feeling as Clue 3. Managing Feeling 4. Feeling Rules 5. Paying Respects with Feeling: The Gift Exchange Part Two/Public Life 6. Feeling Management: From Private to Commercial Uses 7. Between the Toe and the Heel: Jobs and Emotional Labor 8. Gender, Status, and Feeling 9. The Search for Authenticity Afterword to the Twentieth Anniversary Edition Appendixes A. Models of Emotion: From Darwin to Goffman B. Naming Feeling C. Jobs and Emotional Labor D. Positional and Personal Control Systems Notes Bibliography to the Twentieth Anniversary Edition Bibliography Index
