Description
Book SynopsisProvides practical advice to both guide the novice and inform the veteran on how to effectively navigate through the IT outsourcing minefield once they have decided this is the route their business needs to take. This book is a useful resource for those involved in any part or stage of the information technology outsourcing process.
Trade Review"A practical top-down guide that shows companies already on the outsourcing route how to avoid costly mistakes." (Computing, 10th May 2001)
"..provides a wealth of practical detail...good value for money."
(Computer Bulletin, January 2002)
Table of ContentsForeword.
Preface.
Acknowledgements.
Introduction.
Know Your Motives.
Developing Critical Success Factors and Criteria.
Discovering Your Environment.
Setting Management Principles.
Preselecting Service Providers.
Preparing the Request for Proposals.
Issuing the Request for Proposals.
Evaluating Request for Proposals Responses.
Undertaking Due Diligence.
Forming the Contract.
Defining Service Level Agreements.
Managing Transition.
Managing the Relationship.
Terminating or Renewing the Contract.
Why Outsource?
Epilogue.
Appendix A: Future Proofing the Contract.
Appendix B: Indicative Contract Contents.
Appendix C: Position Paper Pro Forma.
Appendix D: Contract Change Control Pro Forma.
Appendix E: Contract Requirement Statement.
Appendix F: Examples of Principles.
Appendix G: Outsourcing Timetable.
Appendix H: Business Case Template.
Appendix I: PA Consulting Group's SMART Model.
Further Reading.
References.
Index.
