Description
Book SynopsisThe growing power being exercised by today's consumer is causing significant paradigm shifts away from traditional marketing. This is leading to a whole new take on the structure and functioning of supply chain management (SCM). It's no longer so much about improving the manufacturing process as it is improving the point and speed of contact and the continued interaction that you have with your customer.
The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience explores how SCM can assist companies to grow and prosper in the new global economy. It focuses on what the customer wants from the supply chain and how organizations must restructure their outdated business models to meet their customer's needs. Covering this dramatic shift in customer management, David Ross, bestselling author and recognized industry expert, demonstrates how to design and maintain an efficient and up-to-date delivery channel, showcasing the methods and technologies n
Table of Contents
The Revolution in Customer Management: Becoming Intimate with Today’s Customer. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy. The Evolving Supply Chain: From Logistics to the Lean Supply Chain. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today’s Customer. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains. Afterword. Index.
