Description
Book SynopsisRandy has crafted an invaluable book, no matter where you are in the journey of organizational change management. A must-have guide you will refer to again and again.
Marshall Goldsmith, author of the #1 New York Times bestseller, Triggers.
Randy Kesterson recognizes that much of the energy that organizations put into Lean and Six Sigma improvements is wasted when the results are not applied effectively due to the organization's resistance to change.
Ellen Domb, Ph.D. PQR, one of the world's top 50 quality experts at QualityGurus.com
Finally, a book that recognizes that most organizations are on the left side of the FATLEAN continuum. Far too many organizations think they are Lean/Six Sigma mature only to realize that they aren't even close.
Gerhard Plenert, Ph.D., serves as Director of Executive Education, Shingo Institute, Home of the Shingo Prize
The Intersection of Change Management and Lean Six Sigma: The Basics for Black Be
Table of Contents
Introduction. Chapter 1: People are Different. Chapter 2: Resistance. Chapter 3: Acceptance. Chapter 4: Sustaining the Gains. Chapter 5: Lessons Learned. Appendix. Bibliography. Index. About the Author.
