Description
Book SynopsisThe IABC Handbook of Organizational Communication
THIS NEW EDITION of The IABC Handbook of Organizational Communication contains a comprehensive collection of practical knowledge about successful corporate communication and its effect on an organization as a whole.
Thoroughly revised and updated to meet the realities of today's organizational environment, the second edition of The IABC Handbook of Organizational Communication includes fresh case studies and original chapters. This vital resource contains information that is relevant to communicators in any organization, from global conglomerates to small businesses, public companies to private firms, and for-profits to nonprofits.
The expert contributors cover a wealth of relevant topics, including how to excel at executive communication and executive coaching, an in-depth examination of communication counsel, a review of communication and ethics as a whole, a review of corporate social responsibili
Table of Contents
Foreword xi
by Natasha Nicholson
Preface xiii
About the Authors xix
Part One: Foundations of Business Communication 1
1 Characteristics of Excellent Communication 3
James E. Grunig, Larissa A. Grunig
2 The Corporate Communicator: A Senior-Level Strategist 15
Nick Durutta
3 Organizational Culture 28
Paul M. Sanchez
4 Communication and the High-Trust Organization 41
Pamela Shockley-Zalabak, Sherwyn Morreale
5 Communication Ethics: Think Like a Professional: Don’t Be Idealistic When Sorting Out Right from Wrong 54
Mark McElreath
6 Corporate Social Responsibility: The Communicator’s Role as Leader and Advocate 67
Mary Ann McCauley
7 Corporate Social Responsibility and Sustainability 79
Rob Briggs
Part Two: Managing Communication 97
8 Strategic Approaches to Managing the Communications Function 99
Diane M. Gayeski
9 Strategic Planning: Timeless Wisdom Still Shapes Successful Communication Programs 113
Lester R. Potter
10 Issues Management: Linking Business and Communication Planning 124
George McGrath
11 Communicating Change: When Change Just Doesn’t Stop: Creating Really Good Change Communication 137
Jennifer Frahm
12 Crisis Communication: Moving from Tactical Response to Proactive Crisis Preparedness 151
Caroline Sapriel
13 The Role of Communications in Company Business Strategy 165
Kellie Garrett
14 The Impact of Technology on Corporate Communication 177
Shel Holtz
Part Three: Internal Communication 193
15 Internal Communication 195
Brad Whitworth
16 Communicating with a Diverse Workforce 207
Tamara L. Gillis
17 Integrating Employee Communications Media 219
Steve Crescenzo
18 Internal Branding, Employer Branding 231
Patrick Grady
19 Communicating for a Merger or an Acquisition 241
Patricia T. Whalen
20 The Challenges of Employee Engagement: Throwing Rocks at the Corporate Rhinoceros 257
Roger D’Aprix
21 Measuring the Effectiveness of Internal Communication 271
John Williams
Part Four: Public Relations 285
22 Public Relations Research and Planning 287
Don W. Stacks, Melissa D. Dodd, Rita Linjuan Men
23 Media Relations 301
Wilma K. Mathews
24 Investor Relations and Financial Communication 315
Karen Vahouny
25 Government Relations: Connecting Communication to the Public Policy Process 337
John Larsen, Anna Marie Willey
26 Reputation Management: Building, Enhancing, and Protecting Organizational Reputation in the Information Age 351
Alistair J. Nicholas
27 Measuring Public Relations Programs 363
Mark Weiner
Part Five: Marketing Communication 377
28 Marketing Communication 379
Lorenzo Sierra
29 The Engagement of Brands 393
D. Mark Schumann
30 Customer Relations: Smart Organizations Think Like Their Customers 405
Morgan Leu Parkhurst
31 Measuring Marketing Communication 417
Lin Grensing-Pophal
Index 431
