Description
Book SynopsisReal leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America''s most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story?
In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public servi
Table of Contents
Acknowledgments ix
Introduction 1
1 Know Your People 7
2 Get Outside Yourself 25
3 The Credibility Factor 39
4 Tell Stories 57
5 Create a Culture of Advocacy 71
6 Take Care of the “Me” 89
7 Hold People Accountable 109
8 Build Loyalty and Engagement from the Middle 127
9 Bring People Together 143
10 Ask “What If?” 163
Conclusion 179
Notes 183
About the Author 188
Index 190
