Description
Book SynopsisThis transformational tool offers leaders a critical resource for better understanding their organizations and themselves, honing their skills to become accomplished long-range planners and strategic thinkers. By working through the Participant Workbook, leaders will gain the insight needed to plan for results, learn from customers and clients, and ascertain how to achieve extraordinary levels of performance.
The Participant Workbook draws on Peter F. Drucker''s
The Five Most Important Questions and is grounded in his management philosophies that address the critical aspects that make organizations viable and valuable entities. When leaders answer these questions thoughtfully and address them with purpose, these questions take one down a path to organizational transformation and enlightenment.
By leveraging these essential questions, the Participant Workbook challenges leaders to take a close look at the very heart of their organization and what drives it, givin
Table of Contents
Foreword (Frances Hesselbein).
About Peter F. Drucker.
How to Use This Workbook.
Self-Assessment: The First Action Requirement of Leadership.
Question 1: What Is Our Mission?
Worksheet 1.1: What Is Our Current Mission?
Worksheet 1.2: Does Our Mission Need to Be Revisited?
Worksheet 1.3: What Are the Emerging Trends That Will Have the Greatest Impact?
Worksheet 1.4: What Are Our Opportunities?
Question 2: Who Is Our Customer?
Worksheet 2.1: Who Are Our Primary and Supporting Customers?
Worksheet 2.2: How Will Our Customers Change?
Worksheet 2.3: Are We Serving the Right Customers?
Question 3: What Does the Customer Value?
Worksheet 3.1: What Do Our Customers Value?
Worksheet 3.2: What Knowledge Do We Need to Gain from Our Customers?
Worksheet 3.3: How Will We Gather Information?
Question 4: What Are Our Results?
Worksheet 4.1: How Do We Defi ne Results?
Worksheet 4.2: How Do We Measure Results?
Worksheet 4.3: How Can We Improve Our Performance?
Question 5: What Is Our Plan?
Worksheet 5.1: What Is Our Mission?
Worksheet 5.2: What Are Our Goals?
Worksheet 5.3: What Is Our Plan to Achieve Results for the Organization?
Worksheet 5.4: How Will We Communicate Our Mission, Plan, and Results?
Afterword.
Glossary of Terms.
Notes.
About Frances Hesselbein.
Acknowledgments.
