Description
Book SynopsisThis book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.
Trade ReviewWorkplace conflict is a great time, energy, and productivity sapper. With The Exchange, the authors deliver an extraordinary method for resolving disputes quickly and simply and for the greatest benefit of the organization.—Marshall Goldsmith, New York Times Best-Selling Author of MOJO and What Got You Here Won’t Get You There
If you don’t learn how to resolve conflict in your workplace, your organization can never thrive. What Dinkin, Filner, and Maxwell have to teach us is worth studying and implementing. It could be the difference between having a so-so organization and a great one.—Ken Blanchard, co-author of The One Minute Manager® and Lead with LUV
Transforming society to be more collaborative, more inclusive and more solutions focused requires a methodology that works. That methodology is The Exchange.—Michael M. Crow, President, Arizona State University
The Exchange was a highly professional, interactive, engaging and effective training that provided us all with many new techniques in problem-solving and conflict resolution. The healthcare industry has needed a program like The Exchange for many years, and I am relieved to know that we finally have a professional, well organized program to refer to when conflicts arise in our hospitals and clinics.—Evan Burkett, Chief Human Resource Officer, Sanford Health, the largest rural healthcare system in the United States
Conflict is inherent for any group of people striving to create a result with limited resources. The Exchange helps people with a way to facilitate mutual understanding and common goals in order to move to a better place.
—Bill Geppert, Senior Vice President, Cox Communications, Inc.
Table of ContentsA Different Approach to Resolving Workplace Disputes. How the Exchange Works: A Case Study. Getting Ready. Holding Private Meetings. Stage III: Conducting the Joint Meeting. Problem Solving: Building a Solution Together. Culture, Diversity, and Other Things That Matter. Tips for Bridging Cultural Gaps. Making the Most of the Exchange in Your Organization. Using the Exchange with the People and Organizations You Serve. About the Exchange and Its Creators. Index.
