Description
Book SynopsisFinally, a resource....guide...roadmap....to help team members and team leaders alike understand what it takes to function as a high performing team, how doing so can personally enrich your life, and why it''s critical for organizations to function only in this way.
The Emotionally Intelligent Team connects the dots between the task at hand, achieving and making a difference, and personal happiness. Imagine where humankind would be if every entity on the planet operated within a series of high performing teams. Marcia Hughes and James Terrell show us that it''s possible!
Suzanne Kirk, SVP, Branch Service Center, Bank of the West
We value teams at Medtronic so we know that this book will be a powerful tool in understanding and developing successful team behaviors!
Michael Mihalczo, District Manager, Walter Cooper, District Manager, Medtronic CRDM
Marcia Hughes'' and James Terrell''s latest book, The Emotionally Intelligent Team, is a ''must read'' fo
Trade Review
"...relevant and, above all, inspiring and engaging." Edge May 2008
Table of Contents
Introduction 1
PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM 9
1 Why Emotional Intelligence Is So Valuable for Teams 11
2 The Business Case for Team Emotional Intelligence 26
PART TWO: THE SEVEN SKILLS OF A TEAM’S EMOTIONAL AND SOCIAL INTELLIGENCE 35
3 The First Skill: Team Identity 37
4 The Second Skill: Motivation 55
5 The Third Skill: Emotional Awareness 69
6 The Fourth Skill: Communication 88
7 The Fifth Skill: Stress Tolerance 106
8 The Sixth Skill: Confl ict Resolution 121
9 The Seventh Skill: Positive Mood 139
PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS 155
10 The Emotionally Intelligent Team Player 157
11 Leading the Emotionally Intelligent Team 169
12 Values and Ethics 182
13 Results 190
14 Conclusion 202
References 204
Acknowledgments 209
About the Authors 211
Index 213
