Description
Book SynopsisRevised and updated, this important resource offers highly-accessible coverage of the fundamentals of leading and managing public organizations. All of the key areas of the field are covered and thoughtfully explored through the strategic use of new case studies and real-world examples that are based on recent developments in the sector.
Table of ContentsPreface xi
Acknowledgments xxi
The Authors xxiii
1 The Perpetual Crisis in Public Management 1
2 Defining Effective Public Management 19
3 How to Find and Keep Good People 47
4 Developing Effective Working Relationships 75
5 Structuring Systems, Tasks, and Responsibilities 91
6 Understanding and Applying Innovation Strategies in the Public Sector 115
7 The Art and Craft of Contracting 141
8 Gathering, Organizing, and Using Information 155
9 Mastering the Budgetary Process 183
10 Shaping Organizational Goals and Strategies 205
11 Communicating with the Media, Stakeholders, and the Public 233
12 Surviving and Thriving in Public Service 261
References 279
Additional Resources 301
Name Index 303
Subject Index 309
