Description

Book Synopsis
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

Table of Contents
What Is a Concierge?.

The Hotel and Its Management.

The Concierge Desk.

Guests: Who Are They and What Will They Ask the Concierge?.

Basic Training/On-the-Job Training.

Services Provided by a Concierge (Out-of-House).

Self-Education/Continuing Education.

Services Provided by a Concierge (In-House).

Tips and Commissions.

Ethics.

How Do You Build Your Reputation?.

Concierge Levels.

Getting Your First Job.

Stories from the Concierges.

Index.

The Concierge

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    A Paperback / softback by McDowell Bryson, Adele Ziminski

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      View other formats and editions of The Concierge by McDowell Bryson

      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 18/08/1992
      ISBN13: 9780471528937, 978-0471528937
      ISBN10: 0471528935

      Description

      Book Synopsis
      Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

      Table of Contents
      What Is a Concierge?.

      The Hotel and Its Management.

      The Concierge Desk.

      Guests: Who Are They and What Will They Ask the Concierge?.

      Basic Training/On-the-Job Training.

      Services Provided by a Concierge (Out-of-House).

      Self-Education/Continuing Education.

      Services Provided by a Concierge (In-House).

      Tips and Commissions.

      Ethics.

      How Do You Build Your Reputation?.

      Concierge Levels.

      Getting Your First Job.

      Stories from the Concierges.

      Index.

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