Description
Book SynopsisThe first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments.
A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work.
This updated edition of a Shingo Prize Winner
:
- Features new critical steps in planning and preparing for VSM events
- Includes new content and examples from the service industry, including health
Trade Review
"Beau Keyte and Drew A. Locher have accomplished an ambitious task—one that can benefit anyone concerned with creating maximum value for customers with as little waste as possible. ... Beau and Drew expand the use of the now-proven Value Stream Mapping (VSM) tool to indirect, support operations, and services, locations and sources of so much waste. VSM as introduced by Beau and Drew seeks to enable users to see administrative and service waste, identify its sources, and develop a future state that eliminates it so that scarce resources can then be focused on those activities truly necessary to create value. You could find no two more experienced guides for this journey than the well-traveled Beau and Drew."
—From the Foreword by Dan Jones and John Shook
Table of Contents
Applying Value Stream Mapping to Information Management. Getting Started: Mapping Office and Service Value Streams. Identifying Office and Service Waste. Assessing the Current State. Quick Loan Bank Current State. Designing a Future State. Quick Loan Bank Future State. Achieving the Future State. Leading in the Future State. Summary. Appendices: Suggested Reading. Demand Rate. Index.
